Cashier Host/Hostess

Position Overview:
As a Host/Hostess at Prime NO. 7, the Host/Hostess plays a crucial role in ensuring that our guests have an exceptional dining experience from the moment they walk through the door. You will be responsible for a variety of tasks including greeting and seating guests, managing takeout orders, answering phone calls, and providing assistance with menu inquiries. This position requires excellent communication skills, a friendly demeanor, and the ability to multitask effectively in a fast-paced environment.

Responsibilities:

Greeting and Seating Guests:

• Warmly welcome guests as they arrive at the restaurant.
• Escort guests to their tables and provide menus.
• Monitor table turnover and ensure timely seating of guests.

Takeout Orders:

• Efficiently handle takeout orders, ensuring accuracy and promptness.
• Pack orders neatly and securely for customers.
• Process payments for takeout orders as needed.

Phone Calls:

• Answer incoming phone calls in a polite and professional manner.
• Take reservations and record special requests accurately.
• Provide information about menu items, specials, and restaurant policies.

Menu Explanation:

• Familiarize yourself with the menu offerings, including ingredients and preparation methods.
• Assist guests in making informed decisions by explaining menu items and providing recommendations.
• Accommodate special dietary needs or preferences of guests whenever possible.

Assisting Servers and Bussers:

• Collaborate with servers to ensure smooth and efficient service.
• Communicate special requests or concerns from guests to the appropriate staff members.
• Clear and reset tables as needed to maintain a clean and organized dining area.

Maintaining Host Stand:

• Keep the host stand area clean and organized at all times.
• Ensure that menus, promotional materials, and other supplies are stocked and readily available.
• Monitor the waiting area and keep guests informed about wait times.

Customer Service:

• Provide exceptional customer service by addressing guests' needs and concerns promptly and courteously.
• Handle guest complaints or issues with professionalism and empathy, escalating to management when necessary.
• Create a welcoming and hospitable atmosphere for guests throughout their dining experience.

Qualifications:

• Previous experience in a customer service or hospitality role preferred.
• Excellent communication and interpersonal skills.
• Ability to remain calm and composed under pressure.
• Strong organizational skills and attention to detail.
• Flexibility to work evenings, weekends, and holidays as needed.
• Knowledge of Korean cuisine and culture is a plus, but not required.

If you are passionate about providing top-notch service and creating memorable dining experiences for our guests, we encourage you to apply for the Host/Hostess position at our Korean restaurant. We look forward to welcoming you to our team!

Job Types: Full-time, Part-time

Pay: $15.00 - $20.00 per hour

Expected hours: 10 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 10 hour shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Restaurant experience: 1 year (Preferred)

Work Location: In person