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Form of workJoin the exceptional staff of Fort Nisqually Living History Museum! The mission of our accredited museum is to engage a diverse regional audience with Puget Sound's first globally connected settlement through historic preservation, experiential learning, and interpretation. Cashiers support this mission by offering excellent Customer Service to our guests, selling admission and memberships, as well as assisting the customer in finding the perfect souvenir that will serve as a tangible reminder of their museum experience.
Work where you play!
Join our team at Metro Parks Tacoma to put your skills to use serving your community and making Tacoma a vibrant, healthy, and welcoming place to live.
Who We Are
Metro Parks Tacoma (MPT) is a CAPRA-accredited and AZA-accredited, independent park district that leads efforts to build a healthy, sustainable community. Located in Tacoma, Washington, Metro Parks' mission is to create healthy opportunities to play, learn, and grow. The independent park district spans the city providing a wide range of life-enriching destinations and services, including 70+ parks, 80+ miles of trails, 1,000+ acres of urban forest, 66 playgrounds, four community centers, Point Defiance Zoo & Aquarium, Northwest Trek Wildlife Park, Point Defiance Park, and much more. Our work is guided by eight core values that are the foundation of our actions and goals: innovation, excellence, equity, inclusiveness, sustainability, accountability, safety, and fun.
Why You'll Love it Here
Come work with us and work where you play! You will contribute to the overall vitality and well-being of your community when you work for Metro Parks Tacoma, and you'll do so as part of a supportive team of committed, passionate, and mission-driven professionals. The people of Metro Parks are the key to its success, and you just might be the next great addition to our team. On top of that, you'll wake each day knowing that you're helping make Tacoma a great place to call home.
Position Information
Provide a high level of Customer Service to patrons during a variety of events, programs, and rentals. Customer Service Assistants also responsible for providing assistance to Recreation participants and security for the facility.
In the performance of their respective tasks and duties all employees are expected to:
- Perform quality work within deadlines with or without direct supervision.
- Interact professionally with other employees, customers and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
- Observe applicable safety requirements, use safety equipment provided, implement appropriate safety practices at all times and report immediately any unsafe working conditions or hazards.
- Provide information to the public concerning activities, programs, policies, regulations, and schedules.
- Understand, explain, and enforce facility rules.
- Effective, professional, and respectful interactions with patrons and team members.
- Maintain accurate accounting of funds received from patrons.
- Ensure facility and grounds are kept neat, clean and litter free; perform basic custodial and light maintenance duties.
- Understand and follow direction given.
- Assist with set up and take down of rentals, programs, events and other activities.
- Provide a positive attitude toward program participants and staff; encourage and serve as a positive role model for program participants.
- Escalate problems, concerns, and emergencies to supervisor in a timely manner.
- Administer first aid as needed.
- Contribute to an environment of teamwork and respect.
- Foster a culture of equity and inclusion by recognizing the diverse needs and perspectives of groups and individuals.
- Perform clerical duties as needed.
- Maintain regular, reliable, and punctual attendance.
- May operate a Point-of Sale system and other software applications.
- Perform other duties as assigned.
- Analyze situations quickly and provide an effective course of action.
- Assist staff in other activities, programs and special events as assigned.
- Communicate important information to other staff as needed.
- Communicate with supervisor and team; provide written attendance and facility reports.
- May be responsible to open and/or close facility.
- At least 18 years of age.
- Minimum of 1 year of previous work, or volunteer, experience with Customer Service and/or cash handling responsibilities.
- Multi-lingual skills desirable (i.e. Spanish, Russian, Ukrainian, Korean, Vietnamese, American Sign and/or Cambodian.)
- High School Diploma or Equivalent
- Attention to detail.
- Communicate effectively.
- Customer service focus.
- Positive interactions with all individuals.
- Ability to handle conflict and solve problems using tact, patience, and courtesy.
- Establish and maintain effective working relationships with staff, the community, and patrons.
- Ability to navigate emergency situations and make decisions quickly.
- Anticipate problems and develop contingency plans.
- Show initiative while performing job tasks.
- Remain flexible to changing priorities.
- Meet deadlines and respond timely to achieve common goals.
- Be receptive to the attitudes, feelings, or circumstances of others and aware of influence of one's own behavior on them.
- Work effectively with others to achieve common goals.
- Follow instructions, both written and verbal.
- Commitment to racial, social, and economic equity issues and working effectively with people from diverse backgrounds and cultures.
WORK ENVIRONMENT/PHYSICAL DEMANDS:
- Work is performed indoors and outdoors.
- Move throughout MPT facilities and buildings.
- Operate a computer and other office equipment.
- Communicate with MPT employees and customers.
- Lift or move items weighing up to 20 pounds (occasionally or regularly).
- Bending, stretching, and standing for extended periods.
- Sight to prepare written or typed recreational and leisure program material and monitor activities.
- Hearing and speaking to conduct program and exchange information.
- Noise level is moderately loud.
- Work various schedules including mornings, afternoons, evenings and weekends.
HAZARDS:
- Possible contact with dissatisfied or abusive individuals.
METRO PARKS TACOMA IS AN EQUAL OPPORTUNITY EMPLOYER.
All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, political affiliation, disability or any other merit factor. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veterans, persons of disability and/or persons age 40 and over are encouraged to apply.
MPT employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
MPT is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resources at hr@tacomaparks.com.
Employment is subject to a national background check.
This position is an at-will position with no written or implied contractual agreement. Employment Type: Part-time, 29 hrs per week or less
