Cashier, Auto Service Department

Job Description

The Cashier courteously and efficiently manages all service and repair transactions for our valued customers. He/she receives and processes payments for services rendered or parts and materials purchased, explains vehicle service recommendations to customers, and completes estimates and invoices. The Cashier uses the appropriate software programs to record payment amounts and repair orders and to manage customer data, such as service history, parts purchased, and contact information. He/she may need to calculate materials charges, repair charges, and taxes and must understand various types of warranties.

The ideal candidate has a high school diploma or GED and some retail and/or customer service experience that includes money-handling and point-of-sale (POS) system experience. One year of automotive dealership experience preferred. Candidates must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.

RESPONSIBILITIES

• Receives and processes payments for products and services
• Operates the complete POS system and other required software
• Accepts responsibility and accountability for money drawer
• Coordinates questions and issues with the appropriate department personnel
• Addresses customer concerns and issues or escalates them as needed
• Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
• Ensures that all customer contact information is up-to-date and accurate
• Attends all staff meetings, trainings, and educational classes as required
• Follows all safety and security procedures
• Helps educate/train new staff members
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Retail and/or customer service experience required
• Point-of-sale (cash register) and credit or debit card processing skills
• Strong math skills and the ability to handle financial transactions rapidly and accurately in a fast-paced environment
• Knowledge of automotive servicing or repair highly desired
• Neat, clean, and professional appearance
• Helpful attitude and friendly demeanor
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
• Highly trustworthy and security conscious
• Basic computer and Microsoft Office skills

Company Description

We are the award-winning South Bay Ford Lincoln auto dealership with opportunities for hard-working, motivated people who can succeed in a very fast-paced environment. We are a people-oriented business committed to providing superior levels of customer service. While our success and growth are dependent on many factors, first and most important are the skills, intelligence, creativity, and dedication of our employees.
Our Team Team members working together guided by our principles of family, teamwork, respect, and integrity.
Our Goal Provide exceptional customer service one guest at a time.
Our Commitment Create lifelong relationships with our team members, guests, and the community.
We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this job application!

Benefits

• Medical Insurance
• Dental Insurance
• 401(k)
• Competitive Pay
• Employee Discounts
• Excellent Advancement Opportunities
• Supplemental Insurance Available

Cashier Pay Scale Information-1/2024

The Cashier Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.00 and $20.00.