Cash Operations Specialist

GENERAL SUMMARY:

Cash Operations Specialist – This position is responsible for cash load reconciliation, cash loss reporting, and branch support of vault cash locations. The individual will need to be highly motivated, detail oriented, and experienced with Microsoft Office. The person will operate in a fast paced, dynamic, and challenging environment and they must be passionate, accepting of a changing environment and constantly looking to influence the future outlook of the company.

ESSENTIAL DUTIES AND TASKS:

· Ensure cash loads occur as scheduled, responsible for the process to escalate and resolve

· Vendor Management

· Track, analyze, and report on cash outages and branch issues

· Review and validate processor claims and ATM shortages

· Update logs, spreadsheets, call tickets and workflows in PAI Reports (PAIR) as required, keeping all statuses as current as possible

· Assist with the bank claims process ensuring claims are organized and updated daily

· Assist with special projects

· Work cross-functionally to identify, track, and resolve breach locations

· Coordinate stolen cash process

· Other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES:

The competencies required for success in the Cash Operations Specialist role include:

· Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.

· Communication: Is able to verbalize, as well as write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

· Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

· Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

· Patience: Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process.

· Priority Setting: Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

· Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.

· Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

· Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge—like Internet technology; does well in technical courses and seminars.

MINIMUM QUALIFICATIONS:

· High School Diploma is required

· Associates or Bachelor’s degree preferred

· Experience in the ATM industry very helpful

· Reconciliation experience preferred

A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests may be required. Reasonable accommodations may be made to those who are able to perform the essential duties of the job. The candidate must be able to pass any required background and social media checks. The candidate must be able to maintain complete confidentiality of any information he/she encounters.

COMPUTER / APPLICATIONS SKILLS:

· Proficiency in Microsoft Office Suite; Outlook, Word and Advanced Excel skills

· Ability to create/maintain Excel spreadsheets containing formulas, pivot tables, v-lookup, graphs, etc.

· Experience with Cash Management Software System(s) preferred

· Must be capable of learning new software and applications

· Basic math skills

EFFORT:

Must be able to see, hear, speak and listen. Must be an excellent listener. Constant moving around the office to address questions and provide coaching. Continuous looking at dual computer screens. Daily contact with management and co-workers. Work can be stressful and requires a calm, patient demeanor. Lifting of 10 pounds or less, which can be accommodated.

SUPERVISORY / MANAGEMENT DUTIES:

The employee is not responsible for supervising other positions

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• Remote

Experience:

• Cash Reconciliation: 2 years (Required)
• ATM Industry: 1 year (Required)
• Cash Loss Reporting: 2 years (Required)

Work Location: Remote