Address
Form of workThis position will be posted from April 24, 2023 to May 12, 2023 by 4:00 pm.
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Basic Purpose of Position:
Audit and evaluate the accuracy and integrity of Authority cash related toll revenue and related cash handling/safeguarding processes and controls (this includes the verification of manual, cash related toll transactions). Identify potential theft and fraudulent activity. Conduct investigations of potential theft / fraudulent activity as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the duties, responsibilities, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Authority will adhere to all applicable laws and regulations in assessing an employee's ability to carry out or otherwise meet the job requirements set forth herein in a satisfactory manner.
Major Responsibilities and Duties
DESCRIPTION OF TASK
1.
Audit and evaluate the accuracy of cash related revenue and the associated cash handling / safeguarding practices throughout the Authority. Use computer programs to produce daily revenue and traffic reports of total collections, audited by tour of duty. Run reports of erroneous transactions and generate other statistical and auditing reports. Generate manual, cash related revenue reports. Review and recommend adjustments to identified / observed Toll Collector transaction errors using Digital Video Audit System (DVAS) and error logs. Analyze and confirm motorist short change audit reports and communicate recommendation to approve (and/or indicate any issues observed).
2.
Audit and test DRPA's toll revenue system. Ensure video surveillance is working properly throughout the day. Report equipment and system software problems to Supervisor, Cash Assurance, toll system equipment maintenance supervisor, and appropriate Bridge Operations' management.
3.
Identify revenue system discrepancies and report suspicious activity to Supervisor, Cash Assurance.
4.
Analyze and make determinations related to reimbursable shortages, system traffic, revenue and overages and shortages, and prepare documentation necessary to collect reimbursable shortages in a timely fashion to comply with Authority internal procedures and the current union contract.
5.
Review and verify toll revenue bag counts via Teller Video Surveillance System for quality control and potential Toll Collector shortage investigation.
6.
Access and generate required data / records / reports necessary to complete assigned responsibilities. Must be proficient in navigating associated systems and software. Assist Supervisor with records management of Cash Assurance documents and adherence to applicable OIG recordkeeping / records management policy.
7.
Assist Supervisor in coordinating activities and communicate with external third-party service provider (i.e., Cash Toll Transportation and Processing Services) and managing compliance with applicable contract terms.
8.
Demonstrate ability to effectively handle confidential information.
9.
Assists in maintaining a safe and secure work environment by participating in required training, recognizing and reporting hazards and suspicious activity, and using all required personal protective equipment.
10.
Perform other cash related assurance activities, such as performing random cash related revenue counting pre-audits to assess revenue accuracy, control and integrity (i.e., Bridge toll operations, PATCO Money Room, Authority petty cash funds, etc.) as determined and assigned by the Supervisor, Cash Assurance and / or the Inspector General (or their designee). These counts may be unannounced. Perform other OIG duties as assigned.
Core Value Competencies
Safety: We promote safety in all we do. Our commitment to the safety of our customers and employees is paramount.
Integrity: We are committed to the highest level of ethical conduct, personally and corporately. We accomplish this by being open and honest, and by meeting our commitments to each other, our customers and our region.
Customer Service: We deliver the best, highest quality service to our customers because they are our primary concern. We provide quality service by focusing on both internal and external customers.
Quality: We value and recognize quality performance and strive for the highest quality in all we do. We accomplish this by monitoring our work, systems and processes and taking action to ensure that they meet or exceed standards.
Teamwork: We work as a team. We encourage our employees to develop and contribute their talents cooperatively. When one of us succeeds, we all succeed. Effective teamwork includes working cooperatively with others as part of a team- as opposed to working individually or competitively- to accomplish shared objectives.
Communication: We encourage communication in and between all parts of our Authority because we believe the free exchange of information is vital to unity, effectiveness and service among our employees, and to our customers and the region we serve. We are committed to delivering clear, effective communications and taking responsibility for understanding others.
Innovation: We are leaders in finding new approaches and encouraging new ideas. We welcome the exchange of new ideas to improve the Authority. We foster and initiate new ideas, methods and solutions to support the mission and objectives of the Authority.
Dependability & Accountability: We can be relied upon to do the work that's required every time. We are consistently at work and on time, ensuring that work responsibilities are covered and expected results are achieved.
Self-Development: We take steps to ensure continued learning and professional growth.
Problem-Solving: We accurately assess problems and effectively and efficiently arrive at excellent solutions.
SUPERVISORY RESPONSIBILITIES N/A
EDUCATION/TRAINING/EXPERIENCE
Desired:
- Bachelor's degree in accounting or business (or related area).
- At least 1 year experience as a Toll Plaza Supervisor.
- Experience in auditing / monitoring tolling operations.
- Knowledge of DRPA toll schedule.
- Knowledge of vehicle identification and toll classification.
- Experience in accounting and auditing procedures.
- Experience with various DRPA revenue generating channels, and associated processes and systems / software (ex. SATS, DVAS, and GENETEC).
- Strong verbal and written communication skills.
Environmental Working Conditions and Physical Effort
The following section of the job description is used to identify the overall working context in which your job is performed. These questions are included because environmental working conditions and physical effort are important elements in some jobs.
ENVIRONMENTAL WORKING CONDITIONS
Please provide information about (a) your working conditions, and (b) the physical effort required. Note: It is important in this section that your response is based on what is necessary in the position under typical conditions. Indicate the level of frequency for each of the following as indicated below by placing an "x" in the box that best applies to your position :
How Often: (check the appropriate box)
Occasionally = Less than 1/3 of the time
Frequently = From 1/3 to 2/3 of the time
Constantly = More than 2/3 of the time
How much exposure to the following environmental conditions does this job require?
None
Occas
Freq
Const
X
Normal office situation
X
Wet or humid conditions (non-weather)
X
Work near moving mechanical parts
X
Work in high, precarious places
X
Fumes or airborne particles
X
Toxic or caustic chemicals
X
Outdoor weather conditions
X
Extreme cold (non-weather)
X
Extreme heat (non-weather)
X
Risk of electrical shock
X
Risk of radiation
Select the level of noise that is typical in the work environment for this job.
X
Very Quiet Conditions
X
Quiet Conditions
X
Moderate Noise
X
Loud Noise
X
Very Loud Noise
PHYSICAL EFFORT
Describe the physical demands of the position. Indicate the appropriate level of physical effort for each as indicated below:
How Often: (check the appropriate box)
Occasionally = Less than 1/3 of the time
Frequently = From 1/3 to 2/3 of the time
Constantly = More than 2/3 of the time
How much on-the-job time is spent performing the following physical activities?
None
Occas
Freq
Const
X
Stand
X
Walk
X
Sit
X
Stoop, kneel, crouch or crawl
X
Climb or balance
X
Reaching by extending hand(s) and/or arm(s) in any direction
X
Uses hands to finger, handle, or feel
X
Talk or good hearing
X
Taste or smell substances worked with on the job
Does this job require that weight be lifted, or force be exerted? If so, how much and how often?
X
Lifts weight or exerts force up to 10 pounds
X
Lifts weight or exerts force of 11 to 25 pounds
X
Lifts weight or exerts force of 26 to 50 pounds
X
Lifts weight or exerts force of 51 to 100 pounds
X
Lifts weight or exerts force more than 100 pounds
Select the specific vision requirements of this job.
X
Close vision
X
Distance vision
X
Peripheral vision
X
Depth perception
X
Ability to adjust focus
Note: The above statements are intended to describe the general nature and level of work being performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of associates assigned to this job.
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