Caseworker

This is an exciting opportunity for individuals who are passionate about providing excellent care. We offer competitive pay, a supportive work environment. If you have the skills and experience, we are looking for, we would love to hear from you!

Please note that only qualified candidates will be contacted for an interview.

Thank you for considering this position.

Duties:

• Educate client on our process and communicate expectations.
• Act as the main contact for all parties involved in the case.
• Ensure client is compliant with protocol and report any challenges or errors to appropriate party.
• Consistent follow up with all professionals to ensure efficient progress through each cycle.
• Prepare required documents for contract for the representing attorneys and maintain consistent communication until contracts are executed.
• Work in tandem with other departments throughout the journey to provide the necessary information to clients.
• Update and maintain critical cycle information in database management system.
• Act as a point of contact and provide exceptional support to our clients. Includes some availability after hours - when needed.
• Book medical appointments.
• Book travel when needed.
• Request testimonials from clients when the case is complete.

Qualifications:

• Strong communication skills, both written and verbal
• Critical attention to detail, organization, and deadlines
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Ability to effectively communicate complex information to clients.
• Strong problem-solving skills and ability to think critically.
• Proficiency in computer applications, including Microsoft Teams, Excel, PowerPoint, and similar software.
• Self-starter who works well within a team and independently

Education Requirements:

• Bachelor’s Degree or equivalent professional experience preferred.
• Relationship Management, Case Management or Patient Services Coordination – 2 plus years– preferred
• Microsoft Office proficient
• Experience with CRM (Customer Relationship Management) software or equivalent.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Sarasota, FL 34243: Relocate before starting work (Required)

Work Location: In person