Case Manager/Benefits Specialist

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.
  

We are in search of new talent in the following position...

Position: Case Manager/Benefits Specialist (Mobile)

The Case Manager/Benefits Specialist offers support to eligible formerly homeless clients living in Permanent Supportive Housing to promote well-being and stability. The Benefits Specialist is part of a specialized team working across four SRO sites in The Bronx and Brooklyn. The Benefits Specialist will be assigned a caseload of clients at 2-3 of those sites and will coordinate closely with case management, recreational and operations staff at the building(s) to which they are assigned.  Significant travel between project sites and escorting clients to appointments may be required.

Location: 1381 East New York Avenue Brooklyn, NY 11212

Minimum Qualifications:

• Associate's degree or 60 college credits courses in Human Services field or High School Diploma or GED with 1 year of related experience.

• Minimum two years of experience helping low-income clients access and maintain benefits including Public Assistance, Disability and Veterans benefits.

Case Manager/Benefits Specialist Principal Responsibilities:

1. Conduct benefits assessments and provide individualized education, assistance, referrals and advocacy to help clients obtain and retain any and all benefits to which they are entitled, including accompanying clients to appointments as needed.
2. Work with clients and their medical and behavioral health providers to document disability to support SSI/SSD applications and appeals.
3. Provide individualized money management and budgeting coaching and as needed connect clients to services to adult guardianship or representative payee services.
4. Develop and deliver workshops on topics related to benefits, budgets and money management.
5. Utilize best practice approaches and evidence-based interventions to maximize client outcomes.
6. Maintain service documentation to include client progress notes, observations and interactions about clients and incident reporting when necessary. 
7. Participate in internal and external case conferencing activities.

Employees receive an exceptional benefits package including

• Medical
• Dental
• Vision
• Prescription coverage
• Life insurance,
• Retirement plan
• Educational Reimbursement Program (includes tuition and license/certification)
• Paid Time Off which is accrued monthly and roles over from year to year. In addition;
  • Paid Birthday Holiday

And much more...