Case Manager

General Description

Essential Job Functions

Provides case management services in accordance with guidelines and manual requirements as established by funding source. Client caseload management, which may include Adult Protective Services High Risk referrals, as well as coordinating services, development of care plan and required documentation. Conducts implementation and monitoring of service delivery, as well as maintaining productivity levels. Maintains regular contact with client, as established in program guidelines. Resolves service delivery problems, including immediate contact with vendors to reinstate services that have been identified as not received by client. Ensures and safeguards the human and legal rights of clients, including giving client notification of rights to grieve or complain and request formal hearing or review. Will also report any suspected abuse, neglect, or exploitation to the Florida Abuse Hotline, according to State of Florida statute. Performs related case management services and work as required.

Knowledge, Skills and Abilities

• Knowledge of the principles and practices of senior social service work.
• Knowledge of County laws, rules, and regulations related to the providing of public assistance and medical care.
• Knowledge of related social service activities.
• Ability to achieve rapport and to establish effective relationships with applicants, their relatives, other interested persons, and community human service providers.
• Ability to prepare complete, concise, meaningful, and accurate written reports and maintain Case Worker notes in client files.
• Ability to establish and maintain good relations with fellow employees and the public.
• Ability to make sound judgments.
• Must be able to type (no minimum speed requirement) and use calculator and telephone.

Minimum Requirements

PHYSICAL SKILLS: Ability to communicate effectively using verbal, written and visual communication.
EDUCATION, TRAINING AND EXPERIENCE: Graduation from an accredited college or university with a Bachelor's Degree in Social Science ORan Associate degree and two (2) years' experience in the senior services field. Computer/data entry experience is preferred.
LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must possess a valid Florida Driver's License.
ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.
DRUG-FREE WORKPLACE: Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.
EMERGENCY RESPONSE/RECOVERY ACTIVITIES: All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.
VETERANS' PREFERENCE: Under Section 295.07, F.S., Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

• Florida Retirement System (FRS) retirement plan
• PTO (Paid Time Off)
• Paid holidays
• Group insurance
• Tuition reimbursement
• Deferred compensation
• Medical leave pool
• Annual medical leave buy-back
• Mid-management/Professional grade, and management personnel may receive 40 hours of admin leave per calendar year.