Case Manager - Interim Housing

SPECIAL SERVICE FOR GROUPS

Job Announcement

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  Title: Case Manager Interim Housing                                     Division: HOPICS      

 FLSA: Non-Exempt, Full-time                                                Supervisor: Program Manager
 Pay Range Rate: TBD                                                              Revised: 4/15/2020   

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Summary:

Under the direction of the Program Manager, the Case Manager is responsible for completing intake, service coordination, and triage for individuals seeking services through the Coordinated Entry System for families.

Essential Functions:
Maintain a high level of ethical conduct regarding confidentiality of employees, participants, company, and vendor’s data and handle sensitive and critical information with professionalism and discretion. Two to three experiences working as a case manager with homeless outreach preferred.

•Always maintain a safe environment, complying with Agency and industry standards and safety regulations.

• Coordinate with other project staff and partners to provide housing placement services and supportive services to facilitate the client’s successful transition to permanent housing and coordinate services to foster housing stability during and beyond interim housing.

• Work with the Housing Locator Teams to locate housing and secure housing.
• Verify participant meets either category 1 or 4 of HUD’s final rule on “Defining Homelessness” and documents homeless status in HMIS.

• Provide a housing-first model to assist participants in becoming self-sufficient and obtaining permanent housing through referrals.

• Conduct case management meetings with participants at least twice a month.

• Case notes must be entered in HMIS within 24 hours in DAP format.

• Provide support to participants through individualized case management including but not limited to support with completing housing applications.

• Case manager will work collaboratively and communicate with Housing Navigation staff no less than once a week if providing services to the mutual clients.
• Staff must create the participant’s record in HMIS at the same time the participant is determined to meet program eligibility requirements within 24-hours.

• Complete Exit Plans for all participants assigned to the case manager.

• Staff must update the participant’s housing status within twenty-four hours of any change.
• Bed attendance must be tracked and entered HMIS each night the participant is physically residing in a bed/unit.

• Staff must update information, track services (i.e., Housing Stability Plan creation/updates) and referrals, and complete case notes on services provided to the participant within 24 hours following the provision of the services.
• If there are significate changes during the time client is enrolled in the program, a Status Assessment Update must be created within 24 hours of the change (i.e., increase or decrease of income).

• If the participant has exited to a permanent housing destination, the following areas must be updated with the permanent housing date and complete address:

• Program Entry Page

• Status Assessment Update Page

• Exit Page
• Work with the client to complete an individualized housing plan and budget to ensure the household can sustain housing after the subsidy.

• Attend weekly case conference meetings.
• Collaborate and coordinate with DMH, DPSS, LAUSD, Work Source, and SUD providers.

• Maintain up-to-date and accurate documentation in client files for service coordination/case management, housing placement, rental assistance, and move-in assistance.
• Provide the Program Manager with all required client information and assessment outcomes.

• Assist in training and provide support to staff, providers, and other project partners participating in the project.

• Prepare reports in accordance with program requirements and Division policies.

• Ensure compliance with HIPAA, 42 CFR Part 2, and other funding requirements.
• Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS’ Core Values.

• Represent the Agency in a professional manner at meetings, training, and community events.
• Regular attendance required.

• Perform other duties as needed.

Minimum Qualifications
Overtime, holiday, or weekend work may be required. Minimum Qualifications - Knowledge, Skills, and Abilities Required Associates Degree in Social Services or other administrative, business, or housing field is required from an accredited or state-approved college or university, with a

• Minimum of two (2) years job-related experience working with homeless individuals and families OR five years’ experience working in social service field; case management and homeless program experience preferred. If in recovery, a minimum of three
• (3) years of being drug and alcohol-free are required.
• Working knowledge of Microsoft Word, Excel, and other database programs. Knowledge of resource development, case management, and documentation.
•  Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds. Ability to communicate effectively, both written and orally.
• Verification of Employment Eligibility and Background Clearance.
• TB test required (Not more than
• (3) months prior to or (7) days after Date of Hire, and renewed annually thereafter), CPR and First Aid Certification are required within 30 days of employment with the company and valid Driver’s License and auto insurance are required. Reliable transportation is required. Experience working with homeless families and children, DCFS as well as an experience with placing homeless families into permanent housing.

• COVID-19 Vaccination Required:  All new staff is required to be fully COVID-19 vaccinated and to submit vaccination records to the HR Department during new hire orientation. 

Experience using HMIS and at least one year of rapid re-housing experience preferred.

Supervisory Responsibilities:

This position does not have any supervisory responsibilities.

Environmental Conditions (Working Conditions)
This position is responsible to work in “client-friendly” environments and is required to visit other shelters and homeless access centers as part of their duties. Local automobile travel is required. There is some responsibility to work in noisy environments where children and adults are present.

Physical Requirements

The Case Manager typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying.

(max. 25 lbs.), listening, speaking.

Mental Requirements

This position will require the individual to be able to handle any/all the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think, and conceptualize.

Special Service for Groups is an Equal Opportunity/Affirmative Action Employer

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