CMs offer care and service coordination in partnership with other nonprofits, County and City entities, law enforcement, behavioral health services, and medical providers to ensure clients receive the help they need. These services are provided in collaboration with our partners with the intention of assisting clients with obtaining and maintaining permanent housing as quickly as possible. City Net’s programs follow Housing First and Harm Reduction service models.
- 1 year of case management experience with City Net’s target populations (people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic and intimate partner violence, and/or human trafficking)
- Upbeat passion for ending homelessness
- Desire to make a difference in the lives of our most vulnerable neighbors during this time of uncertainty and beyond
- Empathetic, self-motivated, flexible, dynamic personality
- Experience cultivating and maintaining productive, professional relationships with various stakeholders
- Understanding of the importance of quality and timely data collection and reporting
- Excellent professional boundaries
- Professional verbal and written communication skills (English)
- Strong interpersonal, analytical, and time management skills
- Effective and professional networking and relationship management skills
- Ability to work independently and as part of a team
- Ability to work flexible hours including evenings and weekends
- Proficiency in PCs and Microsoft Office Suite
- Ability to accomplish goals and produce valuable results with minimal supervision
- Ability to handle multiple projects simultaneously while maintaining creativity and strategic thinking and continuing to meet or exceed goals
- Ability to work well with people from diverse backgrounds with varying degrees of experience
- This position may involve variable scheduling including early mornings, late evenings, and weekends. For example, there may be an early morning shift once per week, or a weekly evening outreach. Must be available for this type of variable schedule
- May be required to drive a company vehicle to transport clients. For insurance purposes, drivers must be at least 25 years of age, have a valid CA Drivers License, and must pass a Motor Vehicle Report
- Must be authorized to work in the United States for any employer
- Frequently moves about inside the office, or at meetings/events to access people, file cabinets, office machinery, etc.
- Must be able to move oneself quickly in certain urgent/emergent situations (e.g. to avoid falling or projected items, or to administer Naloxone/Narcan to a client who has overdosed)
- Experience and homelessness services professional contacts in Los Angeles and surrounding areas
- Experience gathering and maintaining confidential client records, including intake paperwork, case notes, and client management system data entry
- Bachelor’s degree or higher in Social Work, Human Services, Sociology, Psychology, or a related field
- Health insurance (Anthem HMO and PPO options. City Net pays 100% of the employee premium for our baseline plan)
- Paid time off
- Retirement plan (401k with employer matching contributions)
- Dental insurance
- Vision insurance
- Life insurance (Employer paid group term life and voluntary life)
- Referral program
- Parental leave
- Professional development assistance
- Employee assistance program
- Wellness Reimbursement Program
- Company Vehicles, iPhones, Laptops, and Tablets
- Career Pathing, Raises, Recognition & Rewards
- Early Earned Wage Access
- Credit Union Preferred Partnership
Diversity, Equity, Inclusion, and Belonging: Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds. Note: We do not consider your name, or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school).
Questions? If you have questions about this position or our organization, please contact City Net's Recruitment Team by emailing Recruitment[at]CityNet[dot]org. Please do not contact any of the Homeless Services Outreach Numbers listed on our website, as those phone lines need to remain open exclusively for people who are experiencing homelessness and need help. Thank you!