Case Manager I - Assisted Outpatient Treatment 021

SUMMARY:The Case Manager I function as an advocate and support person to those individuals assigned to their assigned program and links them to appropriate services and monitors the progress or lack of progress by the individual and his or her family. The Case Manager I will work closely with the individual, the individual's family, LifeStream staff, and other community organizations to meet their needs and to allow the individual to live as independently as possible within the community.

ESSENTIAL FUNCTIONS of JOBand RESPONSIBILITIES:The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Advocates in the client's best interest
• Conduct a thorough assessment of the consumer (family's) home stability to establish significant changes in the consumer (family's) home environment
• Based on this assessment, develop and review the service plan as required to meet consumer needs when there are significant changes in the consumer (family's) situation
• Schedule face-to-face contact with consumer (family) served, preferably in their natural living environment as required assigned by program guidelines; review and update service plan and provide encouragement and monitor progress
• Involve significant others in the consumer (family's) treatment to augment or create additional supports for the consumer (family)
• Convenes/attends staffing as necessary for assessing and coordinating services for consumer (family)
• Coordinates the discharge of consumer from the Center's Psychiatric Hospital or other inpatient or residential settings
• Assist the consumer (family) when possible to improve the consumer (family's) home environment
• Advocates in the consumers (family's) best interest and links to needed services
• Assesses needs and develops a plan to meet the best needs of consumer
• Monitors and evaluates service provision and individuals' progress
• Perform case management intake and ongoing assessment, including social history
• Work with consumer (family) to develop treatment plans with long and short-term goals
• If servicing youth, provide transition services for youth nearing 18 years of age to an adult system of care
• Assists the consumer (family) to develop connections to natural supports within their own network of associates, including friends and neighbors, community organizations, including service and religious organizations and through participation in clubs, organizations, and other civic activities
• Arranges for procurement of incidental expenses of any additional temporary supports that may be necessary to move the family towards greater independence, stability and achieve resiliency goals as documented in their Plan of Care
• Assists in coordination of any adjunctive services that are out of the scope of practice and therefore not provided by Staff
• Assists with transporting consumer (family) to medical appointments, court hearings, or other related activities outlined in the Plan of Care
• Communicate and liaison with the individual, family and service providers
• Must complete required Center, Agency (DCF), funding, legal, statistical and fiscal documentation in an accurate and timely manner
• Must be able to document accurately and remain current with all documentation
• Must be able to attend team meetings as scheduled on a regular basis
• Must be able and willing, to work flexible hours
• If servicing youth, must be able to assist with short term supervision of a consumer away from the family to offer temporary relief as a planned event or to improve family stability in a time of crisis for a maximum of four hours per day
• If servicing you, must be able to assist with the provision of tutoring and remedial academic instruction to enhance educational performance
• Maintain consumer files including all agreements, release forms, service plan and up to date progress notes at required by program guidelines
• Maintain confidentiality at all times
• Assist with Transportation as necessary
• The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers
• Willingness to abide by the company's published rules and regulations
• Any other duties as assigned by Leadership

COMPETENCIES:Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful.

• Serving Our Consumers:Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty.

• Consumer Focus:Building strong consumer relationships and delivering consumer-centric solutions.
• Values Differences:Recognizing the value that different perspectives and cultures bring to an organization.

• Age Specific:Assessment, Interpretation, Interventions, Knowledge, Developmental Stages, Enhancement of Family Involvement
• Basic Job Readiness:Courtesy, Flexibility, Reliability, Responsiveness
• Personal Effectiveness:Communication, Interpersonal Skills, Self-Management, Thinking Skills
• Organizational/Management:Compliance, CQI Commitment, Leadership, Linking/Networking, Management of Information, Organizational Participation, Safety
• Performance Specific:Assessment, Crisis Management, Customer Focus, Empowerment/Advocacy, Medication Issues, Psychosocial Interventions, Treatment/Service Planning

• Effective Communication:Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message.

• Communicates Effectively:Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manages Conflict:Handling conflict situations effectively, with a minimum of noise.

• Continuous Improvement:The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality.

• Resourcefulness: Securing and deploying resources effectively and efficiently.
• Cultivates Innovation: Creating new and better ways for the organization to be successful.

• Expertise:Demonstrating proficiency of an employee's skill or knowledge within their field of practice.

• Drives Results: Consistently achieving results, even under tough circumstances.

KNOWLEDGE AND JOB SKILLS: Must be knowledgeable about the CAT Model. Must have a clear understanding of the characteristics and problems of youth with a mental health diagnosis(es) or co-occurring mental health and substance abuse diagnosis with behavioral issues placing them at risk for an out of home placement or involvement with the Department of Juvenile Justice. Must demonstrate excellent verbal and written communication skills and be able to manage computer related tasks effectively. Displays excellent telephone and customer service skills. Must be able to function effectively within a team; however must also be able to function autonomously. Must possess excellent problem-solving, advocacy,resource development, time management, and organizational skills. Knowledge of medications and ability to monitor clients' self-administration of medications is important. Crisis intervention skills are vital. Must have knowledge of life saving techniques including CPR certification and first aid.

PERSONAL QUALITIES:Patience and high tolerance for frustration is essential. Initiative, dependability and accuracy are important. The ability to analyze situations and manage them in a proactive manner is important. Must be able to work within a team and be flexible in job roles.

SPECIAL FACTORS:It is important for a person in this position to enjoy working with difficult children and act as a role model whenever possible. Must be able to meet deadlines. Must have a valid driver's license and a clean driving record.

JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.

EDUCATION & EXPERIENCE:

• Education:
• • Bachelor's degree with major course work in the human services field required
• Experience:
• • Minimum of One (1) year of prior experience working with children or adults with serious emotional disturbances required

• Driving Requirements:
  • Must be Over the age of 21 required
  • Minimum of 5-years driving experience required
  • Possess a Valid FL Driver's license (within 30 days of hire if currently do not possess)
  • Possess a continuously valid US Driver's license for the past three years, from date of issue required
  • Safe Driving record required

TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs.