Case Manager

About us

OMNI Healthcare Financial is an integrated financial services company that works within the personal injury marketplace. Operating with three separate brands, we help those injured in an accident receive medical care and obtain cash advances. We are headquartered in Huntersville, NC, with offices in Atlanta, GA, and Denver, CO. We serve medical providers and consumers in 50 states.

Omni Healthcare Financial, LLC provides financing solutions to healthcare providers and individuals following personal injury events. Founded in 2002, Omni operates out of a corporate headquarters in Huntersville, NC. Through the Omni Healthcare and Glofin Funding brands, the Company provides medical lien funding and pre-settlement advances to underserved credit markets across the entire United States. The Company sources business through direct marketing and has an extensive business referral network that includes healthcare providers and law firms.

We're seeking a Care Coordinator to join our Huntersville, NC team.

ESSENTIAL FUNCTIONS:

• Review intake queue throughout the day, ensuring all potential new clients are contacted immediately.
• Complete intake with prospective client, ensuring accurate and complete information is obtained.
• Send required paperwork via text and/or email to new clients.
• Accurately enter intake data into company case management software.
• Communicate and collaborate with assigned Omni PreCare Medical Facility to ensure optimal service and efficient workflows are established.
• Assist clients with facilitation of medical treatment.
• Ensure transportation is offered and coordinated based upon individual client needs.
• Monitor the client account confirming consistent flow of bills and records are received.
• Help maintain client continuity of care.
• Communicate with clients the importance of attending appointments.
• Successfully underwrite and escalate underwriting reviews based upon company established parameters.
• Notify client legal representatives should client become non-compliant.
• Strive to provide solutions to our clients when challenges presented.
• Adhere to department policies and procedures.
• Establish and maintain positive rapport with clients, law firms, and medical facility personnel.
• Provide outstanding customer service.
• Endeavor to achieve a 5-star review in every interaction.
• Embody company values.

Required Education/Experience

• Strong verbal and written communication skills.
• Ability to work independently and remain on task.
• Excellent customer service and customer relations skills
• High School Diploma or GED

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Huntersville, NC 28078