Case Manager And Coach For Homeless Housing And Recovery

Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century. At various programs throughout Long Beach and the Antelope Valley, MHALA works to ensure that people with mental health needs achieve meaningful, healthy lives in their communities.

MHALA also works to ensure that employees at all of our locations are just as cared for as our members. Our organization is led by a strong and diverse team that values communication, collaboration, and a healthy work/life balance. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek that provides the flexibility for that to happen.

MHALA also promotes a team-oriented culture that offers tremendous opportunities for growth, both within the organization and across our programs. We are proud to offer a competitive salary and full benefits package, an employee assistance program, and generous paid time off.

Personal Service Coordinator

35 hours per week/$20.00 - $24.00 per hour

Summary: Under the general supervision of program manager, outreach, assess and engage potential members for services. Assist individuals in finding and accessing requested services through the application of intensive case management services. Assist members in transitioning to appropriate levels of care or services as needed on the bases on psycho-social rehabilitation model of treatment and services.

Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency’s operations. MHALA is an equal employer opportunity and service provider. The Agency will consider individuals with a criminal history.

• Engage and enroll new members. Develop a Care Plan and/or Personal Service Plan with each member that identifies his/her personal needs and goals
• Mediate and advocate on behalf of the member to help him/her obtain and keep housing, health care benefits, entitlements etc.
• Visit members in their place of residence, hospital or jail on an as-needed basis, in order to help them live successfully and to prevent them from becoming homeless
• Transport members to appointments and on errands when appropriate
• Oversee and monitor members’ individual and group activities both inside the program and out in the community. Provide coaching, counseling, mentoring, instruction, training, feedback and positive reinforcement for members in areas such as money management, grooming and hygiene, meal preparation, public transportation and other independent living skills
• Devise and implement strategies for outreach to members who tend to isolate themselves
• Provide timely information and feedback to team leader with regard to emergent staff, team or participant issues.
• Assist members and the team in achieving community integration, education and employment goals.
• Participate in staff and community meetings and in the day-to-day operations of the program as needed
• Assist and support program documentation standards of staff in accordance with MHALA, County Contracted Provider, and funding source standards and requirements, and documents in required program, including 24 hour turnaround time

Position requirements:

• High school diploma or GED required
• Minimum of one year of experience providing psychosocial rehab related services to a disabled population required
• Bachelor degree in a human related field preferred
• Driving with current class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA liability insurance are conditions of employment
• Must possess a high level of tolerance, patience, and understanding for individuals who present for services with multiple needs, issues, and problematic behavioral characteristics in a busy and unstructured work atmosphere
• Must be able to demonstrate the ability to develop, nurture and maintain good community relations on behalf of the organization
• Knowledgeable of the harm reduction philosophy and effective in the practice motivational interviewing
• Must function well in a team-oriented approach to member services
• Valid CPR certificate preferred
• Knowledgeable in computer applications such as Microsoft Word, Excel and Outlook
• Flexible work schedule to include some evenings or weekends, and on call cell phone services when necessary
• TB clearance and re-testing every year are conditions of continued employment
• COVID-19 vaccination is required for this position. Accommodations will be considered with proof of a legal exemption.