Case Aide Specialist

The Case Aide Specialist position is responsible for providing a support function to social work clients with respect to families and children in care. Including a variety of administrative services in support of case management duties assigned to a Social Worker. The Specialist position is responsible for the mentoring and advising of up to four additional Case Aides.

Position Responsibilities

• Receives and organizes client paperwork per compliance requirements and processing deadlines; monitors ongoing cases by obtaining periodic case update information and updating various systems.
• Monitors and prioritizes incoming requests from agency staff; processes and responds to these as tickets, resolving them in a timely manner according to priority.
• Provides supports services to Intake and ongoing staff through the completion of various activities such as but not limited to documentation of home visits, home studies, and placements
• May interact with clients by collecting signatures on forms and occasionally coordinating home visits
• Provides documentation support to agency employees and associates
• Performs administrative support for case information and requests, including entering, reviewing, processing, filing, scanning, and uploading, as well as maintaining document repositories (hardcopy and electronic).
• Attends supervisory, unit, department, and agency meetings and participates accordingly by providing suggestions or ideas that will aid timely and effective support services.
• Prepares reports, letters, and emails as needed and monitors email, text, and phone for the caseworker.
• Disseminates information in response to requests for information and requests from governmental or private entities, while protecting client and case confidentiality.
• Electronic delivery of documents/items to attorneys, agencies, and other service providers.
• Oversees the work products of the other Case Aides, checking for quality and timeliness.
• Mentors new Case Aides.
• Act as an escalation resource to Case Aides as needed
• Provides guidance and recommendations to Case Aides regarding effective techniques and procedures for efficient operations.
• Offers suggestions and ideas for process and service level improvement
• Promotes and intentionally works to foster an environment and culture of inclusion and equity
• Performs other job-related duties as assigned.

Required Competencies

• Excellent organizational skills and attention to detail
• Demonstrated resourcefulness
• Self-motivated
• Clerical experience preferred
• Able to manage multiple customer relationships remotely
• Able to handle confidential information with discretion
• Demonstrated success working in an environment that requires multitasking and ability to adjust rapidly to change
• Able to establish and maintain good working relationships with team members, clients, and other staff
• Able to work effectively with clients from diverse cultural and ethnic backgrounds where English may be their second language
• Able to work remotely and maintain a private environment in which to discuss confidential matters
• Proficient with computer-related equipment, including standard MS Office applications and video/teleconferencing platforms
• Able to build a deep knowledge of agency policies and procedures
• Must be able to sit or stand for extended periods of time
• Must be willing and able to travel occasionally.
• Must have and maintain a valid driver’s license, reliable transportation, and full coverage auto insurance
• Must successfully complete background screening
• Must be authorized to work in the United States

Education and Experience

Required:

• Bachelor’s or Master’s degree in business administration, social work / human services, or a related field
• Child welfare experience
• Clerical experience

Desired:

• Licensed Social Worker

Who is Northwoods?

Northwoods makes software solutions that improve the quality of the work lives of caseworkers and social workers in the Human Services field. The work of a caseworker is extremely challenging, and caseworkers are often overwhelmed by the scale and complexity of work they must do. Our software products help them work more efficiently and gain a little bit of control of their chaotic workdays. Working at Northwoods means being part of a team that’s passionate about our ability to make an impact on the lives of human services professionals and the families they serve.

We believe in creating a culture of inclusiveness and accountability and hiring people who are professional adults that believe in the values that we believe in:

1. Curiosity – Testing assumptions, asking questions, and listening actively.
2. Community – Helping and mentoring each other, celebrating diversity, and acknowledging our team members’ contributions.
3. Resourcefulness – Being willing to try, and fail. Asking for help and trusting the expertise of our team.
4. Stewardship – Safeguarding Northwoods’ values, culture, mission, and resources.

We believe that our team members are all accountable adults, and we treat them that way. Our focus is accountability – to each other and our customers. We know our team works incredibly hard and are dedicated to their craft and our mission. But we want all Northwoodians to have a full life outside of work, so we offer a lot of flexibility in our work.

Find yourself checking a lot of these boxes but doubting whether you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Northwoods, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Northwoods is committed to diversity in its workforce and is proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.