Carrier Account Manager- Remote

ESSENTIAL JOB FUNCTIONS MAY INCLUDE:

• Develop strong customer relationships and serve in the role of Metronet trusted partner

• Consistently demonstrate initiative, workplace engagement and leadership

• Overall responsibility for service delivery of Metronet’s service including order acceptance, order installation, billing activation, and post order support

• Own first level escalations, coordinate resolutions, and establish effective communication between stakeholders for post-escalation review

• Demonstrate the ability to consistently handle client complaints and providing a resolution that meets the needs/wants of the client, the technicians, and the company

• Primary liaison between customer and required internal departments to ensure constant, effective service installation status as customer requires

• Assist with customer onboarding as needed

• Fully understand the Terms and Conditions of each executed MSA being supported while effectively and successfully managing the customer lifecycle to mitigating risks

• Responsible for equipment procurement for customer installation projects

• Continually review and evolve processes used to track, oversee, and organize customer interactions

• Document lessons learned and implement best practices

• Interface with the Metronet team to provide and obtain relevant information as required

• Other duties as assigned

JOB QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s degree preferred or equivalent work experience, Highschool or GED required

• 2 years’ experience in Customer Services, Relationship Development role, or related field

• Demonstrated ability to build rapport, and develop/maintain strong relationships with internal/external partners

• Detailed and diligent data entry skills and attention to detail

• Improves performance impact through personal growth in knowledge and expertise

• Work consistently within established timelines to ensure strict compliance with all applicable deadlines

• Ability to work well independently and as part of a dynamic team environment required

• Ability to define problems, collect data, establish facts, and draw valid conclusions

• Proficiency with MS Office Suite

• Proven work experience in a similar role

• Excellent communication skills

• Ability to adapt to change

Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran

NOTE: This job description covers the major purpose and major responsibilities (functions) of the job. It is not intended to give all details or a step-by-step account of the way each task is to be performed. Associates may receive other job-related duties requested by their supervisor. All requirements are subject to possible modification to provide reasonable accommodations to qualified individuals with disabilities.

Metronet is an Equal Opportunity Employer

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