Carrier Account Executive

This is a remote position.

Comprehensive health benefits include: medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, quarterly performance bonus, training, career growth and education reimbursement programs.

Everyone deserves the best internet possible, and that’s the refreshingly great experience we’re creating at Ziply Fiber. We’re bringing fiber to more than one million homes and businesses across the broader Northwest. By pairing brilliantly fast internet with customer choice and control, we’re making it simple and easy for you to connect to the things that matter most to you. Ziply Fiber is based in Kirkland, Washington, providing communities across Washington, Oregon, Idaho, and Montana with fiber internet in addition to streaming TV, privacy products, and phone service as well.

The Carrier Account Executive is responsible for selling telecommunications and network connectivity

services while creating and managing the relationships with strategic Enterprise business accounts. We

seek candidates who are proactive, results-oriented, and able to thrive in a fast-paced environment. The

Enterprise Account Executive must possess a strong knowledge of the telecommunications business and

be enthusiastically committed to growing client relationships. This role is perfect for someone with proven

track record of strategic, commercial, and technical selling, and who also wants to be a constantly

challenged in pursuit of growing in their craft. Excellent customer relationship skills are critical, as is the

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

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  Handles new sales quotes that are not served through automation, including formulating contracts, quotations and pricing, product research, customer relations, follow-up, coordinating due dates, placing service orders, and managing and communicating test and turn up of circuits, etc.
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  Assists in identifying wholesale opportunities within company's current markets
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  Develops and maintains relationships with buyers within our Carrier customers including transport engineers, Access managers and other departments seeking wholesale services and their leadership
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  Designs and creates customer network configurations
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  Responsible for working with operations to ensure accurate order processing and service delivery
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  Handles a wide variety of customer support, including resolving billing issues, managing customer inquiries, customer turn-up, and general customer satisfaction and relations
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  Leads, identifies and manages internal communications needs, disseminates information regarding relevant activities and obtains appropriate corporate approvals
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  Works with sales management, product management, IT, regulatory, corporate marketing, and other inter-departmental stakeholders, by managing resources and timeframes required to complete and recommend customer solutions, requirements, pricing, and implementation
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  Ensures effective communications are maintained within areas of responsibility
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  Leads QBRs with assigned Carrier customers
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  Where appropriate, informs employees as to plans in progress
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  Performs other related duties as assigned to ensure effective operation of Company

Education and Experience:

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  Minimum of 5+ years selling in telecom in the Wholesale channels
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  Bachelor’s degree from an accredited college or University or equivalent work experience
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  Working knowledge of Carrier Ethernet, optical waves, dark fiber, and broadband services
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  Must be able to demonstrate business to business telecom sales record at a high level of achievement
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  Experience managing a full sales cycle from prospecting through closing
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  Experience developing and maintaining business, sales, & account plans as well as negotiating & closing complex deals
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  Experience selling and managing accounts that have C-Level interaction where cultivating larger, strategic relationships key
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  Passionate about and thrive in a culture of learning and teaching. You challenge yourself to constantly improve and share your knowledge to empower others.
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  Capacity to work on cross-functional projects and teams and leverage internal resources to problem-solve
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  Proficiency in Salesforce.com
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  Must have reliable transportation and willing to travel as needed.
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  Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.

Knowledge, Skills and Abilities:

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  Strong prospecting, selling and closing skills
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  Proven ability to work independently and in a team environment
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  Demonstrated ability to consistently meet sales quotas
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  Strong verbal and written communication, attention to detail, and organizational skills
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  Excellent reporting and forecasting skills.
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  Ability to drive on behalf of the company in a safe and responsible manner
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  Excellent customer relationship skills

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This role involves driving within a specific region or territory and requires the ability to safely perform all functions of operating a motor vehicle.

Work Environment and Additional Information

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.