Cargo Operation Agent / Passenger Service Agent

ABOUT EVA AIRWAYS

EVA Airways (www.evair.com) is a 5-Star international airline headquartered in Taipei, Taiwan. In 2021, EVA Airways ranks at 7th in SKYTRAX World’s Top 10 Airlines. Currently, America Head Office has immediate openings for Cargo Operation and Airport Passenger Service Agent/Ramp Coordinator. Experience related to the position is preferred but entry-level is also welcomed. Essential duties and responsibilities are listed below. Other duties may be assigned to meet business needs as required. Please specify position and salary expectation on resume.

REQUIREMENTS

1. Good communication/customer service/organization/time management skills

2. Knowledge with Microsoft Office applications (Word, Excel and PowerPoint)

3. Must be legally authorized to work in the U.S. without sponsorship

4. Weekend/holiday/night shifts required for Cargo Operation and Passenger Service Agent/ramp coordinator

EVA EMPLOYEE BENEFITS

EVA Airways offers an excellent benefits package including:

1. Comprehensive medical and dental insurance coverage plans (including spouse and children) and vision coverage plan (employee only) without premium costs.

2. 401(k) plan with company match

3. Additional allowances for operation staff

4. Free and discount flight tickets for employee and eligible family members on EVA and more than 50 major airlines

5. Starting from 10 vacation days per year with 1 additional day increment after the 5th year up to 20-day maximum

6. 8 national holidays, 2 floating holidays, and 14-day paid sick and personal leaves combined

JOB DESCRIPTION

FULL-TIME CARGO OPERATION:

1. Supervise service providers for efficient cargo warehouse and ramp operation handling in accordance to authorities and EVA’s standard procedures

2. Provide cargo customer service and resolve operational irregularity

3. Prepare flight operation related documentation

4. Complete TSA, FAA and CBP regulation requirement

5. Coordinate with airport authority for flight operational handling

6. Coordinate with relevant departments within the company and outside vendors to fulfill operational tasks

7. Coordinate with Passenger Service Agent for flight safety and on-time performance

JOB DESCRIPTION

FULL-TIME PASSENGER SERIVE AGENT/RAMP COORDINATOR:

1. Assist passengers with general customer service and provide required information

2. Perform and coordinate functions related to passenger processing at counter, departure, and/or arrival

3. Complete documentation required to clear aircraft upon arrival and/or departure

4. Assist passengers in case of misconnections/cancellations/delays

5. Meet embarking/disembarking passengers and offer help who need special assistance

6. Comply with all security requirements

7. Follow direction given by Company Management and Supervisors; assists in all areas as assigned

8. Coordinate with airport authority for flight operational handling

9. Coordinate with relevant departments within the Company and outside vendors to fulfill operational tasks

10. Supervise service providers for efficient ramp operation handling in accordance to authorities and EVA’s standard procedures

11. Prepare flight operation related documentation

12. Make sure ramp area is clear for flight operation prior to flight arrival

13. Coordinate with Cargo Operation team for flight safety and on-time performance

EVA Airways is an Equal Opportunity Employer

Job Type: Full-time

Pay: $3,500.00 - $4,000.00 per month

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Work Location: In person