Caregiving Manager

Caregiving Manager
This is rewarding work that has tremendous impact on so many people in Santa Fe. We are looking for a Caregiving Manager to lead our services and support 50 – 60 caregivers. The job is perfect of someone who enjoys a blend of “figuring it out” behind the scenes and directly engaging with lots of wonderful people.

The Caregiving Manager works to ensure the quality and effectiveness of all aspects of the Caregiving program, and promote the overall mission and vision of the organization. The Caregiving Manager will oversee all components of Coming Home Connection’s caregiving program, including paid and volunteer caregiving, no-cost caregiving and housekeeping programs. The Caregiving Manager will be supported by the Client and Community Outreach Coordinator and other staff with caregiving requests and scheduling, as the demand and office staffing requires. The Caregiving Manager will support the equipment loan program, fundraising efforts and work with the Client and Community Outreach Coordinator and Health Navigator on volunteer engagement projects.

The Caregiving Manager position is an exempt, salaried position schedule for Monday – Friday 9 a.m. to 5 p.m. primarily working in the office, but will also perform home visits one a week or as needed and on occasion will support Coming Home Connection events outside of the office.

Coming Home Caregiving Caregiving is the flagship program of Coming Home Connection. The program provides paid and volunteer caregiving to clients through independent caregivers who are recruited, vetted, and trained by the manager. The manager is responsible for client intake, including obtaining consents for care, and filling requests for caregiving.

Caregiver Intake

• Using “Indeed” and other platforms, performing on-going recruitment of caregivers
• Screen potential caregivers
• Perform in-person interviews (or remote if necessary)
• Perform background checks using PreCheck or other platform/company
• Perform reference checks
• Orient caregivers to CHC policies and procedures for independent contractors such as reporting hours, volunteering, peer learning,

Caregiver Training

• Work with staff and LPN/RN to develop agenda for trainings
• Use input from caregivers to determine content and speakers
• Schedule trainings
• Ensure all new caregivers attending initial training

Caregiver Management

• Maintain regular communication with caregivers for status of current clients, availability

Client Intake

• Answer all inquiries regarding caregiving
• Perform client intake: ensure an in-home visit is completed prior to any caregiver placement . gather client information and consent for care, aligning in-take questions with GENERATIONS data points,
• Create files for new and potential clients (GENERATIONS and paper file)

Client / Caregiver Placement, Scheduling and Support

• Recommend caregivers to clients based on needed level of skill, schedule/availability, specific client requests (gender, language, etc.)
• Arrange for caregiver/client meeting to confirm suitability
• Coordinate efforts to fill requests with other CHC staff in the office
• Utilize GENERATIONS, google doc, or other strategies to avoid duplication or dropped communications

Caregiving Data, Monitoring & Evaluation

• Collect hours worked and volunteered by all caregivers monthly
• Record caregiver hours in GENERATIONS, including volunteer hours
• Provide data on caregiving as needed for proposals, reports and communications
• Keep CHC colleagues informed about caregivers strengths and weaknesses, and of relevant changes in their capacity to fulfill placements

Taking Care of Neighbors Taking

Care of Neighbors (TCN) provides in-home caregiving and housekeeping to clients who cannot afford to pay for caregiving. Clients are selected by CHC staff at bi-weekly staff meetings using various criteria to determine acuity of need. TCN Client intake Manager is responsible for client assessment, preferably through a home visit.

• TCN Client / Caregiver Placement, Scheduling and Support
• Manager will select a CHC caregiver for the TCN client
• The CHC manager will be present at the initial meeting between client and caregiver to confirm scope and schedule of caregiving.
• Manager will obtain signed consent from client at initial meeting
• Manager will ensure caregivers meet standard CHC requirements, sign a TCN contract and complete a W-9 form.
• Manager will collect and approve TCN caregiver invoices every two weeks and submit them to the executive director for payment.
• TCN Oversight Manager will perform occasional home visits to ensure caregiver attendance and performance.

Medical Equipment Loan Program

• The manager has shared oversight and management of the Durable Medical Equipment Lending closet and activities. As the program evolves, more volunteers will support the program. Management of volunteers will be the responsibility of the Manager of Client and Community Outreach.

Supporting Colleagues and CHC

• Suggest ideas for improving services and program development
• Assist ED with proposals and reports
• Asist with fundraising efforts such as events, mailings, etc.

Starting salary range is $48,000 - $56,000 based on experience in local caregiving.

Job Type: Full-time

Pay: $48,000.00 - $56,000.00 per year

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Experience:

• Healthcare management: 4 years (Required)
• Customer relationship management: 4 years (Required)

Language:

• Spanish (Preferred)

Work Location: In person