Career Development Specialist

• We are recruiting for a salaried full time Workforce Development Staff position as the Career Specialist working in our SIERRA VISTA or CASA GRANDE location. (We have 6 locations, 1 in Sierra Vista, 1 in Casa Grande and 4 in Tucson)

• We focus on helping people develop new skills, building their confidence and engaging them as they strive towards living wage jobs and careers.

• This is a great position with a company that supports an environment of diversity, equity, inclusion.

• Goodwill’s Workforce Development Division culture focuses on client outcomes and promotes healthy accountability that rewards next-level performance.

• There is direct contact with members of the public, all day, every day. The Career Specialist staffs the Career Center Monday – Friday from 8:00 – 5:00 and may be serving 5+ clients at a time.

• Career Development Specialists are “Goodwill Ambassadors to the community”. Specialists conduct employer and inter-agency outreach that encourages collaboration and innovative approaches to supporting job seekers.

• The Career Centers are open to walk-in clients Monday-Friday from 9:00 – 4:000pm.

SUMMARY:

The Primary role of the Career Development Specialist (CDS) is to serve the public, including individuals with various barriers to employment and Goodwill employees, with job placement assistance and referrals to community resources. The CDS interacts with Goodwill Industries’ Workforce Development and Retail division staff and management, the public, employers and community service providers.

DUTIES AND RESPONSIBILITIES

MINIMUM QUALIFICATIONS

1. *Demonstrates company values at all times.
2. Staffs the Career Services Center (CSC) providing services in a professional manner, creating a friendly welcoming and engaging environment that people feel comfortable using and asking for help.
3. Orients clients to CSC services
4. Develops effective employer and agency collaborative activities under the supervision of the Senior Employment Program Manger
5. Maintains up-to-date local job information for center clients
6. Facilitates / leads skills development workshops in 4 areas: Career Skills, Money Skills, Workplace Skills and Digital Skills
7. Assist clients with resume development, job searches, applying for jobs, interview skills, workplace success and employer follow-up
8. Checks in with customers regularly offering additional help and encouraging customers to come back for further assistance.
9. Guides customers to community resources, and maintain good working relationships with referral agencies.
10. Provides resource and referral information to those who may be struggling and in need of additional/other supportive services.
11. Encourages clients to complete the program’s satisfaction surveys
12. Records / Documents client services and related information as directed by the program manager
13. Completes reports and paperwork in an accurate and timely manner.
14. Follows all company and department policies and procedures demonstrating good work habits.
15. Maintains an optimistic attitude acting as a positive role model with Goodwill employees, the public, employers and community partners.
16. Attends retail store “huddles” and presents CSC talking points / services
17. Ensures all safety rules are applied to Goodwill of S. AZ standards.
18. Reports all accidents or injuries immediately to supervisor.
19. Maintains confidentiality regarding persons receiving services.
20. Assists in other areas as requested.