Care Management Coordinator

Job Description:
The Care Coordinator is a patient-focused role that helps successfully manage the comprehensive care of patients. This position provides customer service, proactive outreach to patients, and administrative support to clinicians and care teams. The Care Coordinator is responsible for managing inbound and outbound calls to schedule appointments, utilizing analytics to help close gaps in care, supporting patients to meet their goals, coordinating resources to help patients overcome socioeconomic barriers, and resolving patient issues when possible. This includes receiving, prioritizing, documenting, and actively resolving caregiver requests. This position reports to a Care Coordination Supervisor and works collaboratively with the Care Coordination Manager, Operations Transformation, Network Management, Care Management, Providers, and various members of clinic staff.
Scope
As a Care Management Coordinator you need to know how to:

• Serve as the administrative support person for the department by retrieving phone messages, collecting and distributing mail, ordering and maintaining office supplies, organizing meetings and recording minutes and maintaining resource lists. Schedule the department coverage. Take minutes at department meetings.
• Serve as the liaison between outside organizations including Payers, Physicians, home care agencies, Skilled Nursing Facilities, the Case Management department, families and other customers of the department.
• Document confirmation of post-acute care or other arrangements. Update and provide CM Coordinator with HC agency changes, SNF and/or transportation changes.
• Communicate to and educate patients regarding Home Care agency and visit expectations. Ensure agencies and facilities receive appropriate information to provide for smooth care transitions.
• Support case management operations by collecting and then faxing relevant patient information, benefits resources/contacts, and orders. Organize patient information to ensure patients receive timely home health care services. Maintain record of all post acute care arrangements made. Keep resource files up to date and enter new resources as acquired. Maintain appropriate communication with Revenue Service Center, Allscripts Software and other departments/ providers to facilitate the continuity of care.
• Maintain appropriate chart documentation. Maintain Patient Choice Letters. Ensure MD orders are complete and signed. Maintain the department database, web page and department lists. Update forms as needed. Assist with management of data and statistics within the department.
• Assist in care and maintenance of department equipment and supplies. Maintain clean unit, work space, and patients environment.
• Participate in quality initiatives, including patient satisfaction, patient care, and workflow

Minimum Qualifications

• High School Diploma or equivalent
• Minimum of two (2) years of experience in the healthcare field

Preferred Qualifications

• Associates Degree or higher education
• Prior experience in an acute care setting
• CNA license, MA certification, or other relevant license or certification
• Two (2) years of healthcare experience. Hospital or clinic experience is preferred.

Physical Requirements:
Physical RequirementsInteract with others requiring employee to verbally communicate as well as hear and understand spoken information.Operate computers, telephones, office equipment, including manipulating paper requiring the ability to move fingers and hands.See and read computer monitors and documents.Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
Anticipated job posting close date:
Location:
St Marys Medical Center
Work City:
Grand Junction
Work State:
Colorado
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$16.92 - $29.09
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.