Care Management Associate - Notice Of Action (Noa) Letter Writer

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Care Management Associate (CMA) supports comprehensive coordination of Notice of Action (NOA) letters to our members and providers. We work closely with the utilization management team.

• Fully remote

• Working hours: Tuesday-Friday 9:30AM – 6:00 PM EST, Saturday 8:00AM – 4:30PM EST

• Holidays will be on rotation.

• No travel is required.

• Applicants from any state can apply.

Required Qualifications

• 6+ months of experience with healthcare of customer service.
• Demonstrates highly developed communication and people skills. Ability to engage and interact easily with diverse group of individuals.
• Ability to prioritize and multitask in fast paced, deadline driven environment.
• Ability to adapt to constantly changing demands and environment.
• Demonstrates a commitment to service, accountable for actions and issues resolution, responsive to customer needs.
• Demonstrates strong problem-solving skills and ability to work independently.
• Requires proficiency with computer skills including keyboarding, navigating multiple systems.
• Must be able to work in private at home office with extended periods of time sitting and typing on computer.

Preferred Qualifications

• Effective communication and organization skills.
• Familiarity with basic medical terminology and concepts used in utilization management.
• Prior experience using Quadient and/or MedCompass.
• Computer literacy to navigate through Internal/external computer systems, including Excel and Microsoft Word.

Education

• High School Diploma or equivalent experience.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.