Care Coordinator/Front Office

Care Coordinator/Front Office Staff

Hakuna Wellness Center is currently searching for a Care Coordinator/Front Office Staff to join our fast-growing outpatient mental health center!

In this role you will ensure excellent customer service and efficient day to day operations to include:

• Provide excellent customer service to new clients calling for services.
• Process incoming faxes, referrals and schedule intakes.
• Collaborate with our clinicians to ensure smooth scheduling, and communication with clients.
• Address billing issues with clients. Handle any client concerns, rescheduling requests, etc.
• Submit insurance verifications.
• Keep data on day to day operational processes as requested.
• Run supply checks and order for the office.
• Make and maintain our great relationships and personal connections with our referral sources.
• Ensure client satisfaction and care.
• Quality control of care/services provided.

You have:

• Prior customer service experience, healthcare industry preferred.
• Knowledge of electronic medical records, Microsoft software, and Google workspace is a must.
• Associates degree preferred, not required.

This is an administrative position in a growing company. We are looking for someone who is a great problem solver, proactive and driven! Apply today, join our team!

Job Type: Full-time

Healthcare setting:

• Clinic
• Outpatient

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Front office/Administrative: 1 year (Preferred)

Work Location: In person