Care Coordinator (National City)

CARE COORDINATOR (NATIONAL CITY)

Reporting to the Clinic Supervisor, the Care Coordinator is a functioning member of the primary care team. Our Care Coordinators are responsible for assisting with the coordination of population health services. Care Coordinators exist to improve the overall health outcomes of our patients through coordinating preventative and maintenance care appointments, creating care plans and educating patients, driving home our patient-centered medical home philosophy, and establishing continuity of care. As a Care Coordinator, you will use a culturally sensitive and patient-centered care strategy.

Here's What You Will Do:

• Interview patients to identify their medical and social service needs.
• Deliver patient education as required.
• Develop a care plan to address their personal health care needs.
• Respond to patients' questions and expressions of concern.
• Work as part of a team with other members of the interdisciplinary team.
• Locate and contact providers of medical care.
• Facilitate the coordination of social services for patients.
• Demonstrated ability to cultivate positive patient rapport and build relationships while increasing patient retention.
• Strong communication skills (oral and written) with the proven ability to manage priorities in a fast-paced environment.
• Ability to multi-task, set priorities, and meet patient commitments/deadlines.
• Perform other duties as assigned.

What You Will Bring To The Team:

You will bring an exceptional patient-centered approach to all you do! You will demonstrate your skills and experience in healthcare in a manner consistent with quality care. You are an analytical thinker with a unique ability to handle multiple tasks concurrently. You will bring a patient-focused service mentality, providing quality care coordination in a competent, caring, and compassionate manner. You will be an active listener - listening to patients and their families, addressing their concerns, and providing appropriate education to ensure optimal satisfaction.

What We’d Like to See:

• High school or equivalent
• Medical Assistant with at least 2 years of clinical and/or patient care experience preferred
• Medical terminology: 1 year
• Patient care: 1 year (Preferred)
• Case management: 1 year (Preferred)
• Medical documentation: 1 year (Preferred)
• Experience in care coordination, case management, or clinical practices (Preferred)
• Bilingual in Spanish (Preferred)
• Bilingual in Tagalog (Preferred)

Verbal and Written Skills Required to Perform the Job:

• A strong interpersonal skillset.
• Communicates well both orally and in writing.
• Bilingual: English/Spanish (speaking/writing) – required

Technical Knowledge and Skills Required to Perform the Job:

• Computer literacy and basic computer skills
• Communicate with others in a culturally sensitive and appropriate manner.
• Embrace diversity with respect.
• Exceptional attention to detail.
• Ability to multitask and solve problems effectively.
• Computers, phones, copy machines, fax machines, Microsoft Office (Word, Excel, and Outlook); Data Tracking Systems: i2i

Working Conditions and Physical Requirements:

Office environment: sitting and standing.

ABOUT OPSAM HEALTH:

OPSAM Health is a Federally Qualified Health Center (FQHC) that serves the San Diego County community. Founded in 1973 in a barber shop in Downtown San Diego by Filipino health professionals offering services to immigrants who did not have the finances, linguistic skills, or ability to navigate the health care system. Today, OPSAM Health has evolved into a diverse community health center with services available in National City, Mira Mesa, City Heights, and Rancho Penasquitos. OPSAM Health provides primary care, dental, behavioral health, family planning, integrative health and wellness, healthy eating, and other specialty health-related services to the uninsured, underinsured, and underserved families of all income levels, regardless of their ability to pay.