Care Coordinator

JOB SUMMARY

Support Brokers coordinate the day-to-day implementation of contractual requirements within the state’s Medicaid guidelines. Duties include training, enrolling, reporting, auditing, and complying with contract deliverables as well as ensuring company best practices are followed and upheld. The Support Broker/Consultant works with members on plan/budget development, submission, and revision.

JOB DUTIES

• Apply a person-centered approach to keep the client at the center of all program functions
• Coordinate the day-to-day implementation of contractual requirements within the state’s Medicaid guidelines
• Create care plans based on the client’s needs, train clients on services provided, audit services, and report findings to the contracting entity
• Assist clients with plan/budget development, submissions, and revisions
• Provide continuous excellent service to clients, employees, and 3rd party organizations including MCOs
• Promote cohesiveness in the office environment
• Support day-to-day operations and client advocacy
• Collaborate with stakeholders regarding the delivery of services
• Comfortable with public speaking
• Communicate effectively
• Comply with applicable legal requirements, standards, policies, and procedures
• Conduct advanced reporting and oversight activities
• Demonstrate dependability
• Demonstrate effective problem-solving and decision-making skills
• Exhibit computer efficiency
• Handle complex service programs and special projects
• Lead, supervise and complete special projects including, but not limited to developing and implementing care plans
• Maintain necessary skills and knowledge to coordinate workflow
• Market services to referral sources
• Participate in professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Represent the company at stakeholder meetings, health fairs, and provider fairs
• Supervise deliverables and ensure timely completion of projects
• Enroll clients and employees in services, including the development of the service/support plan and budget
• Orient and educate clients on current program roles and responsibilities
• Train and assist clients in timecard submission
• Assist clients with eligibility requirements, as required by the program rules
• Conduct necessary client assessments and contacts
• Maintain timely and proper documentation in Customer
• Relationship Management (CRM) database
• Compile information for internal or external auditors
• Bilingual preferred in various locations
• Other duties as assigned

QUALIFICATIONS

• Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology, or Related Field preferred
• 6 years’ experience serving individuals with disabilities preferred
• Combination of education and experience
• This is a hyrbid opening and the employee must provide their own reliable Internet service.
• Ability to work flexible and/or extended hours, if needed, to meet the job requirements.

The incumbent typically works in an office environment and uses a computer,
telephone, and other office equipment as needed to perform duties. The noise
level in the work environment is typical of that of an office. Incumbent may
encounter frequent interruptions throughout the workday. The employee is
regularly required to sit, talk, or hear; frequently required to use repetitive
hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20
pounds. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

Job Type: Full-time

Pay: $38,000.00 - $41,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off
• Pet insurance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• Remote

Location:

• Green Bay, WI (Required)

Work Location: Remote