AddressThe Cardiac Procedure Scheduler is responsible for scheduling patients for surgical services and outpatient diagnostic services for patients within the Baptist Health Care System. The primary role of this position includes scheduling via phone, faxes and electronic orders received through order facilitator from the ordering physician's office. This position adheres to and ensures all of Baptist's surgical guidelines are followed when scheduling surgery cases. Additional responsibilities include maintaining the surgery schedule, processing surgery reschedules and cancellations, scheduling other outpatient diagnostic procedures and providing excellent customer service to patients, physicians' office staff, physicians and ancillary service departments. This position coordinates with the insurance verification and precertification teams and other related patient access teams.
Responsibilities
- Proficient in scheduling in all modalities within the ORMIS surgery scheduling system and the SCI-schedule maximizer system.
- Proficient in utilizing all functionality of SCI-order facilitator, including monitoring and processing of incoming fax queue.
- Proactively works with surgeons' offices to fill any open times in the surgery schedule, reorganizing the schedule to accommodate office needs where possible.
- Proficient in monitoring schedules for Main OR, SOP, PACU within the ORMIS surgery scheduling system and identifying compression opportunities on a daily basis. Proficient in scheduling in all modalities within outpatient diagnostic scheduling system.
- Maintains Baptist Health Care goals of scheduling, registration accuracy, insurance verification, pre-registration, pre-certification, up-front collections, and other healthcare industry standards or trends in which the call center metrics of measurement is based. (Length of call; quality of call; accuracy of patient demographics and scheduling information).
- Understands fully all functionality of all PASS Software Systems utilized. HealthQuest HIS, Schedule Maximizer, ORMIS, TransUnion MedConnect and TransUnion ClearQuote.
- Proficient in coordination between scheduling team, anesthesia services, related departmental personnel and device vendors for scheduling of specific complex services (Open Hearts, Total Joints, L&D).
- Obtains accurate demographic and reimbursement related information and enters it into the applicable computer system.
- Understands all regulatory agency requirements (i.e. Joint Commission, HIPPA, EMTALA, OIG, and CMS, etc.) as it relates to software under PASS' management.
Qualifications
Minimum Education
- High School Diploma or Equivalent Required
Minimum Work Experience
- 0-1 year Healthcare revenue cycle experience (scheduling, patient access, financial assistance, insurance billing, patient and/or insurance collections, reimbursement, health care customer service, payer contracting, or coding) Required
Required Skills, Knowledge and Abilities
- Medical Terminology
- Written and verbal communication skills
- Knowledge of medical coding.
- Office applications: email, fax module, and scan PDF.
- Specific applications to use PC applications to achieve work goal.
- Ability to work in fast paced work environment.
- Organization skills.
- Time Management skills to meet deadlines.
- Ability to interpret insurance coverage and reimbursement.
- Excellent customer service and coordinate patient needs with various service levels.
- Ability to demonstrative the following: conform to standards, patient privacy, .
About Us
Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.
