Card Fraud Specialist

What You'll Do:

• Thoroughly investigate fraud cases to minimize loss, working with law enforcement and merchants in regards to fraudulent activity.
• Effectively communicate with members to clarify information or relay relevant details of pending fraud cases.
• Process Card Fraud disputes, in accordance with Visa rules and regulations to ensure that Robins Financial is reimbursed in a timely manner.
• Maintain multiple fraud spreadsheets, to track fraud losses and trends.
• Maintain fraud GL to ensure that all cases are worked in accordance with deadlines.
• Monitor card activity to determine potentially fraudulent activity, acting accordingly to minimize losses related to fraud.
• Prepare documents for electronic storage.
• Perform additional departmental tasks as assigned by the Card Services Manager.
• Deliver high level of quality service (both internally & externally), including timely & professional response to Member Service areas.
• Demonstrates teamwork by exhibiting the following: contributing to team effort, initiative, dependability, positive attitude, good attendance, tact, and diplomacy.

What You Can Expect:

• We believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Benefits and Perks

Employer-Paid Benefits:

• Health Insurance (only employee premium paid)
• Short and Long Term Disability
• Life Insurance and AD&D

Benefits:

• Dental & Vision Insurance
• Health Care and Dependent Care Flex Spending Accounts
• 401K Plan with match (based on length of employment)

Perks:

• Generous paid time off- Earn over 3 weeks of PTO during your first year of employment
• Holidays- 11 observed holidays in addition to paid time off
• Tuition reimbursement- Up to $5000 per year
• Performance based Incentive program

What You Need To Succeed: (qualifications/experience/certifications, etc.)

• High School diploma or equivalent
• 1 year financial institution experience

Preferred Education, Certifications & Experience (addition to above):

• Card network experience
• Card fraud investigation

Knowledge and Job Performance Requirements:

• Knowledge of banking regulations and Visa operating rules and regulations
• Knowledge of card program basics
• Skills: Computer skills (data entry, Word, Excel)
• Skills: Accounting skills, including but not limited to maintaining and balancing GLs
• Skills: Strong customer service skills, both oral and written
• Skills: Strong organizational & time management skills
• Skills: Must be able to work with multiple tasks and multiple deadlines at once
• Visa Chargeback online courses (must be completed within 60 days of hire)

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, employee is regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear.
• Must be able to lift and carry up to 20 pounds.
• Vision requirements include close and classroom vision.
• Rarely required to travel by automobile.
• Occasionally required to work other than normal business hour