Fraud Specialist

What You’ll Do:

• Monitor account activity (returned mail, large deposits, returned items, unusual transactions, etc.); recognizing and investigating red flag activity in an effort to prevent or minimize loss to the credit union.
• Complete account, loan, check and online card fraud investigations in a timely manner, ensuring compliance with all applicable state and federal laws/regulations, credit union policies and procedures.
• Promptly address and respond to referrals from both departments and vendors to prevent losses and secure member accounts.
• Acts as liaison with local, state and federal authorities in relation to fraudulent activity.
• Network with members of local, state and federal agencies to establish positive working relationships.
• Assists with managing fraud losses, determining areas that may be contributing to losses and providing appropriate feedback to minimize and/or eliminate losses; implement loss mitigation strategies.
• Maintain basic understanding of laws and regulations that impact the credit union’s compliance requirements in order to assist with compliance related activities, to include the filing of SARs when necessary.
• Complete other Risk Management tasks as determined by the Risk Manager or VP of Risk Management.
• Deliver high level of quality service (both internally & externally), including timely & professional response to Member Service areas.
• Demonstrates teamwork by exhibiting the following: contributing to team effort, initiative, dependability, positive attitude, good attendance, tact, and diplomacy.

What You Can Expect:

We believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Benefits and Perks

Employer-Paid Benefits:

• Health Insurance (only employee premium paid)
• Short and Long Term Disability
• Life Insurance and AD&D

Benefits:

• Dental & Vision Insurance
• Health Care and Dependent Care Flex Spending Accounts
• 401K Plan with match (based on length of employment)

Perks:

• Generous paid time off- Earn over 3 weeks of PTO during your first year of employment
• Holidays- 11 observed holidays in addition to paid time off
• Tuition reimbursement- Up to $5000 per year
• Performance based Incentive program

What You Need To Succeed:

Job Education and Experience Required:

• High school diploma or equivalent
• 2 years progressive experience in a financial services industry to include general fraud knowledge or 2 years fraud investigation experience
• 1 year direct customer support, either face to face or over the phone.

Preferred Education, Certifications & Experience (addition to above):

• Working knowledge of financial industry regulations, laws and guidelines
• Fraud investigation experience

Knowledge and Job Performance Requirements:

• Knowledge and skill requirements: Customer service skills, knowledge of Credit Union policies and procedures, knowledge of consumer laws and regulations, excellent communication skills (oral and written), strong organizational skills, computer skills (Word and Excel), basic account general ledger knowledge.
• Abilities: Ability to recognize fraudulent activity, analyze, problem solve and handle sensitive situations

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, employee is regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear.
• Must be able to lift and carry up to 20 pounds.
• Vision requirements include close and classroom vision.
• Rarely required to travel by automobile.
• Occasionally required to work other than normal business hour