Card And Payment Services Assistant Manager

PURPOSE:
The Primary purpose of this position is to assist Silver State Schools Credit Union to live out
its Mission, "Excellent Member Service and Financial Solutions - For Life," by providing
outstanding service to both members and internal members. Develop a highly effective
team of employees to their highest potential through coaching and leadership. Responsible
for ensuring that outstanding service is delivered to both internal and external members. A
key component of this service is to identify the financial needs of the member and
recommend an appropriate credit union solution.
• To deliver service in alignment with our Service Commitments
• I will earn respect and build trust by acting with integrity in every situation.
• I will understand my role in supporting the team to achieve our purpose.
• I will focus on people over products and build lasting relationships.
• I will take ownership and accept responsibility.
• I will treat my coworkers with the same high standards as I treat my member.
• I will continuously look for ways to improve myself, my credit union, and my
community.
• I will accept there is no "they". We are one working toward the same mission.
• I will commit to the core values
• Develop each employee to their highest potential by identifying their areas for
improvement and appropriately coaching and/or training for the employees'
performance.
• Recognize employees who perform at a high level.
• Hold employees accountable for their performance, attitude and behavior.
• Exhibits confidence in self and others; Inspires and motivates others to perform well.
• Meet with each employee monthly to review previous month's performance, set
goals for upcoming month's performance and develop plans to improve employee's
performance.
• Demonstrate enthusiastic support of corporate mission, core values and long-term
objectives.
• Performs job duties within our bylaws, regulations, Board of Directors policies,
established internal and external service standards and our work procedures.
• Train and supervise branch staff. Assign, direct, coordinate and review work
performed by staff.
• Manages a highly motivated, well-trained staff maintaining effective employee
relations.
SUMMARY:
The Card and Payment Services Assistant Manager will assist in providing leadership for all
activities in debit/credit services and operations, Electronic Funds Transfers (EFTs), payroll
deductions, Garnishments, Liens, Seizures, Unclaimed Property, and Dormant Accounts.
This includes service delivery, account maintenance, financial settlement, and
reconciliation. This incumbent will assist in conducting performance reviews and develop
higher levels of expertise in the staff through training and education. This position will be
responsible for ensuring all operations are handled efficiently and comply with the
organization's policies and regulations in conjunction with the Payments and Card Services
Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Assist in overseeing the daily operations of the Credit Union's credit Card and
debit card programs which include card maintenance, card processing, Falcon
Fraud notifications, chargebacks/disputes, fraud monitoring, credit card rewards,
inventory management, card controls, corporate cards, Affinity program, and
instant issue management.
• Audits activities and various department functions to ensure timely, accurate, and
complete processing of operational processes, as well as compliance with
regulations, policies, and procedures.
• Ensures that department general ledgers are in balance. Works with the
Accounting Department and related areas to resolve out of balance situations.
• Ensure staff provides quality service according to the SMART Pro standards.
• Ensure compliance with various Federal and network regulations, as it applies to
the Card and Payment Services team, including but not limited to Regulation E,
Regulation CC, Regulation J, Dodd Frank Act, Check 21, Bank Secrecy Act,
Regulations Z, Visa, Plus, Star, Co-Op, Federal Reserve Operating Circulars,
NACHA, and Uniform Commercial Codes 3 and 4.
• Participates in testing and reviewing for new releases to the core system and
platforms including testing and cross-functional partner communications when
the new releases impact the Card and Payment Services team.
• Assist in managing all Credit Union ACH services, wire services, check services,
which includes payroll deductions, ACH transactions, ACH origination, automatic
transfers, incoming and outgoing wires, ATM and card adjustments, in-clearing
and returns.
• Collaborates with other Financial Institutions for resolutions and investigations in
late ACH returns to minimize losses for the Credit Union.
• Assist in managing personnel activities of staff. Assist in interviews, trains,
coaches, evaluates, yearly performance reviews, and rewards assigned staff.
Responds appropriately to employee complaints and issues. Responsible for
individual one-on-ones.
• Assist in scheduling regular staff meetings and is responsible for recording the
meeting minutes.
• Assists in monitoring progress to ensure department goals are met and highquality member service is maintained.
• Collaborates with Card and Payment Services Manager to establish performance
goals for each staff member. Guides staff in development action plans to reach
set goals.
• Researches and solves exceptions and errors encountered in processing various
transactions. Handle escalated member complaints related to the Cards and
Payments Services team.
• Maintains knowledge and understanding of current trends, laws, and issues
affecting area of expertise. Attends educational events that will increase
professional knowledge and be otherwise beneficial to the Credit Union.
• Ensures daily deadlines are met by identifying out of balance conditions and
other exceptions to processing including GL reconciliations.
• Ensures all procedures are current and they match any policy updates.
• Assist in gathering all documents required from any internal and external auditor.
• Assist in filing state reports and remits unclaimed property in accordance with
state rules, guidelines, and best practices.
• Assist in preparing and coordinating printing and mailing of escheatment due
diligence notices as required by state regulations.
• Serve as backup support for staff as needed.
• Responsible for the Card and Payment Services Department's functions and staff
management in the absence of the Card and Payment Services Manager.
• Perform other duties as requested and special projects as assigned.

CERTIFICATES, LICENSES, REGISTRATIONS:
Accredited ACH Professional (AAP), National Check Professional (NCP), Accredited Risk
Payments Risk Profession (ARPR) preferred

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*
**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**
SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)