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Form of workPosition Summary
As a Site Supervisor at Johnny Clean Car Wash, your role is critical in driving our operational success and delivering outstanding customer experiences. You'll manage customer interactions, ensure operational flow, and set a strong example for the team. Key duties involve training new staff in sales and vehicle loading, fostering a safe work environment, maintaining effective staff communication, and actively overseeing all operational procedures. Your commitment to upholding our standards of cleanliness and efficiency is vital in maintaining our status as a premier Car Wash service.
As a Site Supervisor at Johnny Clean Car Wash, your role is critical in driving our operational success and delivering outstanding customer experiences. You'll manage customer interactions, ensure operational flow, and set a strong example for the team. Key duties involve training new staff in sales and vehicle loading, fostering a safe work environment, maintaining effective staff communication, and actively overseeing all operational procedures. Your commitment to upholding our standards of cleanliness and efficiency is vital in maintaining our status as a premier Car Wash service.
Company Overview
Our family-run enterprise has been satisfying millions of customers since 1963. Under the Johnny Clean brand, we currently run three successful locations, with several more under development. We aim to open 30 new locations in the next six years and expand to over 75 within a decade. Our revenues and profitability consistently place us in the top 1% of the Car Wash industry, a result of our team's dedication, enthusiasm, intelligence, and compassion in delivering first-rate customer experiences daily.
Our family-run enterprise has been satisfying millions of customers since 1963. Under the Johnny Clean brand, we currently run three successful locations, with several more under development. We aim to open 30 new locations in the next six years and expand to over 75 within a decade. Our revenues and profitability consistently place us in the top 1% of the Car Wash industry, a result of our team's dedication, enthusiasm, intelligence, and compassion in delivering first-rate customer experiences daily.
Responsibilities
Your responsibilities as a Site Supervisor include:
Your responsibilities as a Site Supervisor include:
- Customer Service:
- Leading by Example: Demonstrate top-notch customer service skills, making customers feel welcome and valued.
- Membership Promotion: Effectively explain and promote Unlimited Wash Club plans, enhancing customer loyalty and satisfaction.
- Team Leadership:
- Training and Mentorship: Train and mentor new staff in sales and vehicle loading, ensuring alignment with our brand values and standards.
- Safety Focus: Prioritize safety, conducting checks and implementing corrective actions as needed.
- Operations Management:
- Operational Efficiency: Ensure smooth, efficient operations, addressing any issues promptly.
- Clear Communication: Communicate daily roles and expectations clearly to the team.
- Quality Control:
- Standards Compliance: Familiarize with and enforce the position playbook, maintaining high-quality standards across all operations.
- Enhancing Guest Experience: Manage the swift movement of cars, process orders with a smile, and exceed guest expectations.
- Cleanliness and Standards:
- Maintenance Oversight: Maintain Johnny Clean's cleanliness standards, overseeing and participating in cleaning and maintenance tasks.
Qualifications
To excel in this role, you should have:
- Strong Communication: Excellent interpersonal and verbal skills for effective team leadership.
- Self-Motivation: Independent yet collaborative, with a team-player mindset.
- Reliability: Dependable, with a strong work ethic and goal-oriented approach.
- Customer-Centric: Committed to providing exceptional customer service.
- Positive Attitude: High energy and a positive outlook to foster a supportive environment.
- Continuous Learning: A drive for self-improvement and skill enhancement.
- Reliable Transportation: Necessary for consistent attendance and punctuality.
- Education: A High School Diploma.
- Full-Time Availability: Open schedule to meet job demands.
- Physical Ability: Capable of outdoor work and lifting up to 50 pounds.
We Offer
- Competitive Pay ($16 per hour) + Commission (average earnings $20 - $25 per hour).
- Rapid Advancement: Fast track to Management and Corporate roles, training for store leadership within 1-2 years.
- Professional Development: On-the-job coaching and training.
- Comprehensive Benefits: Health, Dental, Vision, Short-Term Disability, Tuition Reimbursement, 401K.
- Paid Time Off: 1 week annually, accruing from Day 1.
- Excellent Company Culture.
- Free Unlimited Car Wash Membership.
