Car Wash Assistant Manager

• Oversee compliance of all safety regulations and policies
• Manages all aspects of the operation including Car Wash equipment, chemical inventory, and physical appearance of the office, tunnel, vacuum area, pay stations, and parking lot
• Works with and serves as the primary point of contact for their assigned wash location.
• Possesses a high level of critical thinking and problem solving
• Operates with a high level of professionalism and integrity
• Leads and inspires a culture of high performance and building strong customer relationships.
• Quickly address all customer service concerns and provides thoughtful and meaningful resolutions
• Coaches team members and develops best practices to ensure that all customers have a top level experience, creating a customer for life.
• Be the person who motivates and focuses team members to want to provide an industry-leading customer experience
• Reviews performance of carwash employees on a regular basis.
• Manages, and directs the activities of the team regarding hiring, discipline, termination, or advancement of employees.
• Fulfill staffing needs and coordinate scheduling.
• Conduct training on processes and operational procedures for all team members with the assistance of corporate support.
• Provide exceptional customer service experience every time
• Oversee cash and security management
• Handle all damage claims; properly investigate, document, and report accordingly
• May be asked to perform basic to intermediate level maintenance tasks
• Perform other duties as assigned by District Management and above

We are looking for someone who…

• Has the ability to hold themselves and team members accountable
• Has a proven record of successful outcomes and a willingness to take ownership
• Has experience with labor management and strategic staff scheduling
• Has demonstrated leadership and team building skills
• Has a strong understanding of membership based business
• Has a high level of initiative, attention to detail, and pride in their work
• Is available to work 40-45 hours per week, including weekends, and a varying schedule to meet the needs of a fast-paced business
• Has working knowledge of MS Office Suite (Word, Excel, Outlook)
• Has the ability to efficiently multitask
• Has a passion for building relationships with customers and community
• Has a willingness to work hard towards a common team goal

Requirements

• 1-2 years of experience in a supervisory role preferably in customer service
• Valid driver’s license
• Strong leadership and communication skills
• Work in and develop a positive team environment
• Ability to lead a team and deliver exceptional customer service
• Be punctual, responsible, and accountable
• Ability to work various hours, including weekends and holidays
• Maintenance experience preferred but not required

Job Type: Full-time

Pay: $16.00 - $28.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• Employee discount
• Opportunities for advancement
• Paid training

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Fort Worth, TX 76133: Relocate before starting work (Required)

Work Location: In person