Capability Manager, Ops - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Lead cross-functional teams and large initiatives through strategy creation, ideation, technical development, and launch of innovative features, products, and platforms
• Foster the culture of customer obsession, product ownership, and innovation
• Manage long-term roadmaps and drive long-term scalability balancing with day-to-day improvements across multiple product areas
• Establish data-backed shared vision across the organization by building consensus on priorities
• Integrate business goals, user research, and market trends into product strategy and requirements to deliver best-in-class user experience
• Define and analyze metrics and KPIs to qualify success and inform business decisions
• Manages a specific good or service available externally on the market that can be sold stand-alone, and that directly generates revenue
• Full product lifecycle management, including: strategy, design, development, management and end of life of new, existing or acquisition products
• Leverage market insights to understand market/customer needs to identify new opportunities or make adjustments to current product offerings
• Delivering product performance against expectations and updates changes to a product portfolio to improve competitive position, and optimal product performance to meet customer and market needs
• Accountable to and/or own the P&L
• Partner with internal or external stakeholders (key customers, product partnerships, etc.) to define and drive future product direction
• Manages and is accountable for professional employees and/or supervisor
• Impact of work is most often at the local level

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience in Consumer Experience/Support
• 5+ years of experience within Financial Industry, Fintech and Payments
• 3+ years of experience in Product Management
• Experience product managing customer experience channels
• Strategic & tactical experience designing, building, and delivering digital first service experience
• Working knowledge of various consumer support platforms, CRM, Knowledge, Chat etc.

Preferred Qualifications:

• Experience working within health care or pharmacy industry in addition to Financial Industry, Fintech, eCommerce or Payments
• Background in chatbots or AI/ML
• Proven ability to develop product and go to market strategies and effectively communicate recommendations to leadership teams
• Proven excellent written and verbal communication skills

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.