CancerCare Hopeline Specialist

CancerCare Hopeline Specialist

National Office

This is a hybrid position and will require both in-person and remote work

Salary – $27.47 per hour

CancerCare is the leading national organization dedicated to providing free, professional support services, including resource navigation, individual counseling, support groups, educational workshops, publications, and financial assistance to anyone affected by cancer. CancerCare’s National Office location seeks a part-time Hopeline Specialist to be responsible for delivering.

CancerCare’s free services to people whose lives are affected by cancer. They will work two days from 9 AM to 5 PM in person, and one day from 10 AM to 6 PM, Monday through Friday for up to 22 hours per week. The remaining hour can be added to any day selected and preapproved.

The Hopeline Specialist will be responsible for:

• Providing immediate assistance and support to cancer patients, caregivers and/or those who are bereaved by contacting CancerCare via a national toll-free Hopeline
• Addressing client needs by conducting timely and effective financial assessments and evaluations as needed
• Utilizes knowledge of community resources to refer clients to appropriate services to ensure continuity and quality of care
• Documenting all activities in a timely manner according to departmental protocols
• Participating in local presentations, workshops, health fairs, fundraising, walks and community events
• Upholding the CancerCare brand and philosophy
• Demonstrating a commitment and passion about the organization’s mission and goals

Requirements

• Bilingual Spanish Strongly Preferred
• Bachelor’s Degree Required, preferably in social work, human services or psychology
• Formal training in health education of two years or equivalent experience
• Prior experience in a health-related environment, preferably with an oncology focus, preferably in a customer service or customer care role
• Prior experience utilizing cancer screening programs and navigation services
• A willingness to work with clients who are experiencing stress and trauma in their lives as a result of coping with chronic and life-threatening illnesses
• Excellent communication (both oral and written), highly organized with strong analytical, problem-solving, and interpersonal skills, with the ability to write quickly, clearly and compellingly
• Proficiency in computer skills and Microsoft Office (Word, PowerPoint, Excel, Outlook, Zoom) as well as the ability to utilize multiple programs simultaneously.
• Strong verbal skills, including a clear and distinct speaking voice, solid writing, telephone, and interpersonal skills, including “soft skills” (e.g., empathy, establishing rapport, active listening, etc.)

Please provide a cover letter with your resume.

This job posting provides a general list of the essential responsibilities and qualifications required for this position. It does not represent a contract for employment, and CancerCare reserves the right to change the description and/or posting at any time without notice.

CancerCare provides an attractive benefits package that includes health insurance, a retirement plan, paid time off, standard holidays, and commuter benefits.

CancerCare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender identity or expression, sexual orientation, age, marital status, disability, genetic information, veteran/military status, or any other protected characteristic as established under law. We are dedicated to providing an inclusive and welcoming environment for our staff and clients.

Job Type: Part-time

Pay: $27.47 per hour

Expected hours: 22 per week

Schedule:

• Monday to Friday

Ability to Relocate:

• New York, NY 10001: Relocate before starting work (Required)

Work Location: Hybrid remote in New York, NY 10001