Cancer Support Helpline Resource Specialist - Pt

The Cancer Support Community (CSC), the largest nonprofit provider of social and emotional support for people affected by cancer, is seeking a Part TimeResource Specialist for the Cancer Support Helpline®. Grounded in that CSC uplifts and strengthens people impacted by cancer by providing support, fostering compassionate communities, and breaking down barriers to care, the aim of the Cancer Support Helpline® (CSH) is to provide comprehensive community navigation services to help patients, caregivers and families overcome social, emotional, practical, and financial barriers to care providing them with timely access to quality individualized assistance from before cancer diagnosis through all phases of their cancer experience. The Resource Specialist helps to fulfill the CSC vision that everyone impacted by cancer receives the support they want and need throughout their experience.

The CSH Resource Specialist offers timely, high-touch, and personalized, toll-free phone and chat psychosocial support to anyone whose life has been impacted by cancer. We are open Monday-Thursday 11:00 am to 8:00 pm ET and 11:00 am-6:00pm ET, Friday. Services include referral to local, regional, and national resources; advance care planning, distress screening through CSC’s Cancer Support Source®; and access to Open to Options® decision support by phone and video chat. Cancer Support Community Resource Specialists refer callers to CSC network partner locations when applicable.

The part-time Resource Specialist includes a schedule for up to 28 hours per week.

MAJOR DUTIES AND RESPONSIBILITIES:

• Deliver distress screening via Cancer Support Community’s Cancer Support Source (CSS) tool to identify areas of concern, health care barriers and potential increased risk for depression and anxiety.
• Ability to accurately identify caller needs to ensure appropriate triage for in-depth psychosocial assessments or to address barriers and link callers to relevant resources with a focus on improving outcomes and quality of life.
• Practice proactive follow up to patient and caregivers throughout their cancer experience all along the continuum as appropriate.
• Address issues of concern by providing education and resources (palliative care, diet and nutrition, stress management and quality of life.
• Focus on caller empowerment and improving outcomes for all callers including under resourced populations.
• Assist callers with financial, social, emotional, functional issues by advising on options and through referrals to appropriate resources including CSH subject matter specialists.
• Serve as a source of information and guidance to patients and caregivers by providing resources and education that promote the ability to understand the healthcare process and actively engage in personal treatment decision-making.
• Adhere to established productivity benchmarks and participate in process improvements.
• Maintain proper documentation and compliance with confidentiality and privacy policies.
• Ability to create alliances and strategic relationships with various stakeholders in cancer care.
• Work collaboratively with the larger Cancer Support Community team and community organizations to support people with cancer and their caregivers.
• Tracking and maintenance of resources in centralized database to ensure high-quality and relevant resource referrals.
• Obtain caller satisfaction data and participate in continuous process improvements.
• Participation in outcomes measurement and program evaluation.

SKILLS REQUIRED

• Working knowledge of complex health care systems to ensure caller access to appropriate screening, diagnosis, treatment, and survivorship care.
• Familiarity of the pivotal points in the cancer experience and the corresponding psychosocial impacts including fear of recurrence, grief, depression and anxiety, body image, spirituality, guilt, as well as relationship and workplace issues.
• Deep understanding of health equity and social determinants on health.
• Excellent oral and written communication skills and the ability to quickly process and provide information from multiple sources at any point within a contact with a patient, caregiver, or health care professionals.
• Strong organizational skills as well as a commitment to excellence.
• Ability to work independently and collaborate in a virtual space with leadership and Helpline team members.
• Information and technology proficiency.
• Written and verbal fluency in Spanish a plus.
• A team-oriented mindset, thriving in an environment that’s collaborative and celebrates change.
• Proven data management and problem-solving skills, with the ability to synthesize information and communicate effectively.
• Skills to learn quickly and deeply about complex challenges, and the ability to think critically and creatively to develop solutions.
• Ability to navigate ambiguity and rapid change to drive real results.

EDUCATIONAL & TRAINING REQUIREMENTS

• Bachelor’s Degree
• At least two years of experience in health care settings, including oncology care
• Familiarity with CSC Mission and Philosophy
• Familiarity with Patient Navigator Code of Ethics (PCERI)
• Familiarity with Standards for Culturally and Linguistically Appropriate Services (CLAS)
• Working knowledge of the Oncology Navigation Standards of Professional Practice

TECHNOLOGY REQUIREMENTS

• High-speed internet connection

SALARY, SCHEDULE AND STRUCTURE

In addition to a competitive pay rate, we offer a work from home culture. Some evenings and weekends may be required. Salary is $25/hour for shifts worked on a per diem basis.

WORK LOCATION

CSC has offices located in Washington D.C. and offers in-person, hybrid, or fully remote work for this position.

HOW TO APPLY

Please submit an original cover letter and resume to careers@cancersupportcommunity.org. In your cover letter, please tell us why you are interested in this opportunity and include your qualifications and potential start date.

• Applications are accepted and considered on a rolling basis.
• Applications without a cover letter will not be considered.

ABOUT CANCER SUPPORT COMMUNITY

The Cancer Support Community (CSC) is a global non-profit network of 190 locations, including CSC and Gilda's Club centers, healthcare partnerships, and satellite locations that deliver more than $50 million in free support services to patients and families. In addition, CSC administers a toll-free helpline and produces award-winning educational resources that reach more than one million people each year. We also conduct cutting-edge research on the emotional, psychological, and financial journey of cancer patients and advocate at all levels of government for policies to help individuals whose lives have been disrupted by cancer. For more information, visit www.CancerSupportCommunity.org.

Cancer Support Community is an Equal Opportunity Employer