Call Center Specialist

Description

Introduction

Do you have the career opportunities as a(an) Call Center Specialist you want with your current employer? We have an exciting opportunity for you to join Wesley Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

Wesley Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Call Center Specialist where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

The Call Center Specialist processes and facilitates Call Center requests for physicians, employees, patients, visitors and hospital staff.

Essential Functions/Job Responsibilities:

• Demonstrates the ability to adapt technique/treatment to age of population served, including newborn, pediatric, adolescent, adult and geriatric patients, while providing care/service with respect to cultural differences and spiritual needs.
• Dispatches various emergency team members to respond to any given emergency such as Code Blues, Infant Abductions, Fire, Trauma, Emergency Preparedness Plans, Hazardous Materials Spills, Intrusion Alarms, Panic Button Alarms and other emergencies
• Record and log details of each emergency request received for future reference and legal support
• Processes requests for communication with physicians, residents, hospital staff and patients by utilizing various paging systems
• Locates physicians in emergency situations
• Communicates and announces any emergency situation for the medical center and provides detailed information to key personnel via radio, telephone dispatch, and follows procedures to alert emergency personnel such as fire and police departments
• Handles all incoming calls and paging responsibilities for all campuses of Wesley Medical Center
• Sets up pagers, cell phones and spectra links for physicians, employees and on -call teams
• Participates in the Emergency Preparedness Plan with the Administrator On -Call, Security, and Chief Medical Officer
• Maintains computer data base of all admitting physicians and residents
• Assists medical staff, hospital staff, patients and visitors with long distance calling, phone system capabilities, patient information and complaints
• Dispatches Director on-call and Administrator on-call for calls received through the PALS line
• Maintains daily on-call schedules for Trauma Alert team members including staff surgeon, chief and junior surgery residents, anesthesiologist, orthopedic resident and other various hospital staff
• Dispatches appropriate personnel for equipment failures
• Dispatches appropriate personnel for after-hours emergency medical procedures including CVL, EEG, Endoscopy, Dialysis, Speech Therapy and others as required
• Answers calls for various clinics and departments to coordinate patient to physician communication
• Answers calls from the public regarding patient room and other information routes calls as appropriate
• Maintains trauma log and media book for trauma certification
• Dispatches appropriate personnel for all calls on the PALS line
• Trains and orients all new personnel in the department
• Maintains Room& Bed Master for IntelliDesk
• Sets up new paging clients /employees for desktop paging
• Files and maintains on-call schedules for physician groups & check out reports
• Prints paging records for various individuals or groups upon request
• Performs all other duties as assigned

What qualifications you will need:

• 1 year of previous Call Center experience, preferably in a large medical center
• Demonstrated ability to communicate effectively
• Strong attention to detail and accuracy
• Ability to speak English fluently
• Customer service skills
• Basic personal computer skills

As part of HCA Healthcare, we at HealthONE® serve the metro Denver area as the largest healthcare system, with more than 11,000 employees. Our hospitals – The Medical Center of Aurora, North Suburban Medical Center, Presbyterian/St. Luke’s Medical Center, Rocky Mountain Hospital for Children, Rose Medical Center, Sky Ridge Medical Center, Swedish Medical Center and Spalding Rehabilitation Hospital work together to provide a higher level of care. In addition, our system includes eight hospital freestanding emergency departments and numerous ambulatory surgery centers, eight CareNow urgent care centers and occupational medicine clinics, physician practices, medical imaging centers and AirLife Denver, which provides critical care air and ground transportation serving Colorado and surrounding states.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Call Center Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply