Address
Form of work
SalaryResponsibilities:
- Provide exceptional customer service and support to customers via phone, email, and chat
- Assist customers with inquiries, concerns, and issues in a timely and professional manner
- Resolve customer complaints and escalate complex issues to the appropriate department
- Conduct outbound calls to follow up with customers and provide updates on their inquiries or orders
- Utilize sales techniques to upsell products or services to customers when appropriate
- Maintain accurate and detailed records of customer interactions and transactions
- Perform data entry tasks to update customer information in the system
Qualifications:
- Excellent communication skills, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Strong customer service orientation with a friendly and professional demeanor
- Familiarity with phone etiquette and the ability to handle difficult or irate customers with patience and empathy
- Proficient in data entry and navigating computer systems
- Previous experience in a customer service or Call Center role is a plus
We offer competitive compensation, comprehensive benefits package, and opportunities for career growth. If you are a motivated individual with a passion for delivering excellent customer service, we would love to hear from you.
Please note that only qualified candidates will be contacted for further consideration.
Job Type: Part-time
Pay: $16.03 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Paid time off
- Parental leave
- Work from home
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
People with a criminal record are encouraged to apply
Work Location: In person
