Call Center Representative

the About us:

Please read the full description before applying. FreightCenter is a leading shipping broker that leverages cutting-edge technology to provide innovative logistics solutions. Our team is dedicated to simplifying freight management and delivering exceptional service to our clients. As we continue to expand, we are seeking dynamic individuals to join our Sales Team.

Job Overview:

As an Inbound Sales Representative at FreightCenter, you will play a crucial role in driving the success of our sales operations. Your primary responsibility will be to call new customers who registered an account with us and convert them into long-lasting, successful business relationships. If you have a passion for sales, excellent communication skills, and a customer-centric approach, this role offers a fantastic opportunity to thrive and grow within our organization.

Key Responsibilities:

• Contact New Customers: Manage and respond to inbound inquiries from potential customers interested in our freight shipping services.
• Understand Customer Needs: Conduct needs assessments to understand the unique shipping requirements of each customer and provide tailored solutions.
• Provide Information: Offer detailed information about our services, pricing, and available options to assist customers in making informed decisions.
• Build Relationships: Cultivate positive relationships with customers by providing exceptional service, addressing concerns, and ensuring satisfaction.
• Continue Relationships: Continue to keep in touch with your repeat shippers, check in on them, and see what their future shipping goals are.

Qualifications:

• Strong communication and interpersonal skills.
• Ability to actively listen
• Computer Savy: Must be able to navigate multiple tabs. Must be familiar with Google Drive (Calendar, emails, drive, excel)
• Goal-oriented
• New agents will start on a 10 am to 7 pm shift, alternating 1 Saturday per month
• A problem solver
• ** Please note: all positions are in our Palm Harbor, FL office. We do not offer remote positions.**

Benefits:

• Comprehensive Paid training program.
• Generous Benefits: Enjoy paid time off that increases yearly, health, dental, vision, life insurance, paid holidays,and a 401K program with company match.
• Supportive Workplace: Thrive in a positive, respectful, and encouraging work environment.
• Fun and Rewards: Participate in monthly events, incentive contests, and attendance incentives.
• No Cold Calling

No shipping background? No problem! Our training program will equip you with the knowledge and skills needed to excel.

Empower yourself to control your income by giving yourself a raise every month! This position starts at $15.00 per hour, plus a monthly bonus, with an average total compensation of $40k by the end of the 1st year. Top performers have the potential to earn more! Tenured employees have the potential to earn up to 85K and beyond!

If you are ready to embark on a challenging and rewarding career in inbound sales with a leading shipping broker, apply now!

FreightCenter Inc. is an equal-opportunity employer committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift

Application Question(s):

• Are you authorized to work in the United States?
• What is your expected salary range for this position?
• Can you reliably commute to this job's location (We are located in Palm Harbor, FL)?

Work Location: In person