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SalaryOverview:
Fulfilling your purpose begins here:
People First, Always. Here’s how we take care of our people:
Join our team as a day shift, full-time, Central Scheduling Call Center Representative in Tyler, TX.
Fulfilling your purpose begins here:
People First, Always. Here’s how we take care of our people:
- Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more
Your team is bigger than your department:
- UT Health Tyler, the flagship hospital of the system, has 502 licensed beds specializing in advanced acute care medicine. Our hospital includes a 24-hour ER with Level 1 trauma center, a comprehensive stroke center, more than 500 physicians and a full complement of subspecialty groups.
- We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.
- Maintain acceptable ACD (automated call distribution) call statistics
- Demonstrate proficiency and skill in call control and call steerage.
- Understand and take appropriate intervention for call queue management at an agent level.
- Accurately performs the transferring of customers to the appropriate areas.
- Accurately perform call distribution and effectively executes paging and messaging services
- Accurately perform data entry at time of call using appropriate Call Center software systems
- Effectively distributes patient email
- Maintains a constructive working relationship with clients, physician offices, co-workers, supervisors and others as needed
- Participates in department in-services and meetings
- Adheres to the policies and procedures of the organization and the Call Center
- Maintains confidentiality of all interactions
- Maintains a clean, efficient work area
- Becomes knowledgeable about Call Center office equipment
- Other duties as requested
Job Requirements:
- High school diploma or equivalent
Preferred Job Requirements:
- Two years of college
- Basic typing skills of 35 wpm
- Knowledge of basic medical terminology
