Call Center Operator

Are you ready to embark on an exciting career journey that's all about smiles? Look no further! Our established private practice in beautiful Brunswick, Georgia, seeks a passionate and enthusiastic Call Center Operator to join our friendly and dedicated team. If this sounds like a fit, keep on reading!

Discover The Perks of Joining Our Team

• Enjoy access to a top-tier benefits plan that includes medical, dental, and vision that provides you with the peace of mind you deserve
• Secure your financial future with our 401k plan
• Enjoy generous paid time off and paid holidays
• Join us on exciting office trips

What You'll Do

• Attend to incoming calls following the call rotation system
• Manage all calls to completion – take responsibility for satisfaction – be of service
• Route calls appropriately to clinics and financial departments
• Make and reschedule appointments for active patients
• Process initial new patient calls
• Accurately enter new patient information into Edge Research's required information using available practice resources
• Provide callers with product and service information
• Update existing patient information as encountered
• Manage and resolve customer complaints
• Identify and escalate priority issues
• Provide school excuses, appointment cards, and new patient registration forms via email
• Give directions, complete call logs, self-track performance on call volume, caller inquiry resolution, appointments rescheduled, and new patient appointments

Qualifications

• Excellent communication and interpersonal skills
• Proficiency in computer skills
• Empathetic, positive, and a team player
• Experience in a Call Center or customer service environment

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