Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value-added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.
Intralot offers a competitive benefits package that includes:
- Medical, Dental & Vision Insurance
- 6% 401k Match
- Paid Holidays & Vacation
- Paid Sick, Short/Long Term Disability
- Employee Assistance Program
- Maternity/Paternity Leave
- Discount Programs
Education, Training and Experience
- High school diploma or equivalent training and experience.
- One (1) year prior related customer service experience, preferably in a technical Call Center environment
- Call tracking system experience preferred
Knowledge, Skills and Abilities
- Knowledge of tracking software
- Technical customer service skills
- Strong analytic skills
- Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
- Ability to work in a team environment
- Ability to troubleshoot
- Ability to explain technical information to a non-technical client
- Strong verbal and written communication skills
- Understanding of help desk operations, tools, methodologies, and processes
Duties and Responsibilities
Under the direct supervision of the Call Center Supervisor performs the following duties and responsibilities.
- Manages inbound phone calls and emails from Lottery retailers, Camelot and Lottery personnel
- Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions
- Dispatch technicians as appropriate for on-site repairs
- Other duties as assigned
Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility.
Security Requirements
Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre- employment drug screening is also a requirement.
Intralot, Inc. is an Equal Opportunity Employer