Call Center Operator

Summary/Objective

Receives and transmits telephone calls, greets visitors. Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Essential Functions

1. Operates telephone/switchboard.
2. Answers inquiries by clarifying desired information; researching, locating and providing information
3. Fulfills requests by clarifying desired information, completing transactions; forwarding requests
4. Maintains Call Center database by entering information
5. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
6. Monitor visitor access.
7. Greets and directs visitors. Provides assistance to them as required.
8. Receive and sort mail.

Competencies

1. Excellent communication skills, oral and written
2. Ability to make good judgements and quick decisions
3. Maintains focus on customer/client needs
4. Data Entry Skills
5. Phone Skills
6. Attention to detail
7. Reliability
8. Initiative

Physical Demands

1. Remain in seated position for long periods of time
2. Occasionally required to walk or stand
3. Some bending, lifting, stooping and stretching
4. Normal range of hearing and eyesight
5. Eye-hand coordination and manual dexterity
6. Oral and written communication