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SalaryWho We Are
Great Lakes Bay Health Centers (GLBHC) is a community health center umbrella made up of 32 locations throughout the Great Lakes Bay region and beyond. Most locations are set up to serve medically underserved populations, but our doors are open to anyone regardless of insurance or lack of insurance. The services provided are sensitive to the community's needs, are not based on ability to pay, and are offered without regard to criteria such as race, religion, national origin, sexual orientation, or gender identity. Our federally qualified community health centers around Michigan offer a wide range of comprehensive, high-quality care to thousands of patients. Simply put, we change peoples’ lives!
Job Summary
The Call Center Operator ensures the appropriate, courteous and professional reception of all caller coming into the Center. Carries out the duties necessary to maintain a properly functioning Center from the standpoint of patient scheduling. Obtains pertinent patient and insurance information. Participates in a team-based approach to care in the Patient Centered Medical Home (PCMH). Participates in activities related to Quality Improvement.
Requirements
- High school graduate or equivalent. Associate’s Degree in Medical Office Professional (or similar field) required. Pertinent experience may be accepted in lieu of degree. Registered/Certified Medical Assistant preferred.
- Previous Call Center experience preferred. Two (2) years of previous experience in a medical office, medical billing or clinically setting preferred.
- Typing, filing, computer, telephone etiquette and answering skills. Critical thinking skills essential. Ability to respond appropriately and consistently to Managerial directives. Bilingual preferred.
- Able to communicate effectively with and relate to a diverse population in a professional and courteous manner.
GLBHC is an equal opportunity employer and prohibits discrimination and or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and or local laws.
