Call Center Member Service Agent

• Are you compassionate about helping others?
• Able to communicate and develop rapport on the phone?
• Do you want to work in a great team environment?
• Are you organized with great critical thinking skills?
• Are you detail oriented with the ability to handle complex issues?
• Are you reliable and dependable and ready to work?

IF so, US Imaging is looking for self-motivated individuals with the passion, drive, energy, and positive attitude to be a top performers. You will be part of our VIP Medical Scheduling team and will engage with our clients to schedule their imaging procedures at one of our facilities across the United States.

The Member Service Agent is expected to provide exceptional customer service, educate the member, and/or assist the member with all aspects of the scheduling process.

Essential Duties and Responsibilities:

• Engage confidently with members

• Provide a high standard of service

• Efficiently handle all inbound and outbound calls

• Ensure accurate & timely system documentation

• Handle confidential information

• Liaison with physician offices and other providers

• Schedule appointments efficiently and conveniently for our members

• Effectively handle all follow-up

• Perform duties as assigned to ensure member satisfaction as assigned

Qualifications:

High School diploma/GED equivalent

Minimum 2 years of customer service experience

Proven experience in a competitive environment a plus

Bilingual - Spanish a plus

Demonstrated attention to detail and complex problem solving

Motivated, to meet and exceed goals

Reliable and dependable

Proficient with Computer Skills Including Microsoft Office applications (Outlook, Excel, Word, and PowerPoint.)

Compensation and Benefits:

All full-time employees are eligible for paid time off, holiday pay, medical, dental, vision, life insurance, voluntary life, LTD, and retirement 401k.

Competitive hourly rate with a monthly bonus opportunity.

We are a fast-paced, fun work environment with onsite perks and celebrations.

Must be available to work Monday through Friday on site. The training program is 6 weeks long 9:00 am to 5:30 pm.

Interviewing for 9:00am - 5:30pm - M-F day shift.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.