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SalaryOverview:
Pay: $50,000-$65,000 + bonus based on revenue
BENEFITS:
Who WE Are:
We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match.
***We are an equal opportunity employer***
Looking to TRADE UP to a better opportunity? Academy Air is looking for a self-motivated Call Center Manager with a positive attitude to join our growing and dedicated team.
Pay: $50,000-$65,000 + bonus based on revenue
BENEFITS:
- 100% Free Medical, Dental and Vision Insurance for Employees
- Year-round vacation opportunities
- Tuition Assistance
- Company Vehicle – fully stocked
- Generous tool and boot allowance
- 401(k) with company match up to 4%
- Basic & Optional Life Insurance
- Paid time off & Holidays
- Company supplied cell phones and tablets
Call Center Manager Responsibilities:
- Hiring, training, coaching, and leading call center representatives as they provide support for customers.
- Answering teams questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that representatives cannot field
- Leading team meetings, asking questions to understand the calls representatives are receiving, educating and coaching the team regarding processes and practices, and explaining employee expectations.
- Develop individual goals for each team members day to day activities.
- Assist other management team members in identifying trends and establishing call center goals.
- Ensuring staff members are achieving desired service levels and taking corrective action as needed.
- Preparing reports and analyzing call center data to improve processes, ensure resources are appropriately allocated, and maximize efficiency and customer satisfaction.
- Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)
Call Center Manager Requirements:
- Proven experience as call center manager or similar position
- Experience in customer service is required
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
- Outstanding communication and interpersonal skills
- Exceptional interpersonal, problem-solving, and conflict resolution skills.
- Strong coaching and leadership skills, ability to motivate employees.
- Decisiveness and attention to detail.
- Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
- Polite, professional phone voice.
- Positive and patient
Who WE Are:
We are a locally owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match.
***We are an equal opportunity employer***
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