Call Center Manager

Bath Planet of St. Louis & More is creating a fresh solution to home remodeling. We offer a cost-effective, low-maintenance, stylish solution for home improvement. We stand strong behind our products and workmanship, allowing us to have a professional and unrivaled reputation in the remodeling industry.

Because of our rapid growth, Bath Planet of St. Louis & More is looking for an experienced and professional Call Center Manager! Our ideal candidate will have three or more years of management experience and be willing to work evenings and Saturdays. Top Pay available.

Responsibilities:

• Train and manage all telemarketers.
• Supervises the daily workflow and scheduling of the telemarketing staff.
• Conducts performance evaluations that are timely and constructive.
• Manages discipline and corrective actions of the employees per company policy.
• Answer inbound calls and make outbound calls when service levels increase.
• Achieve weekly and monthly quotas.
• Ability to remain calm and respectful, when speaking with disgruntled customers or co-workers.

Assigned Duties:

• Collaborates with the Sales Manager to set sales goals/develop scripts for the telemarketing team.
• Monitors and reviews phone calls to ensure quality service and compliance.
• Measures team performance; communicates goals/quotas to the team.
• Encourages and motivates telemarketers to help reach their goals and quotas.
• Prepares and presents sales reports to the Director of Marketing and Sales.
• Resolves customer complaints and grievances.
• Performs other related duties as assigned.

Preferred Skills/Abilities:

• Excellent verbal and written communication skills.
• Great customer service skills preferred but not required.
• Interpersonal and negotiation skills are a plus.
• Managerial skills preferred but not required.
• Conflict resolution is a plus, but not required.
• Organizational skills are a plus.
• Microsoft Office Suite or related software to prepare reports and measure performance.

Education and Experience:

• High School diploma or equivalent.
• Experience in management is preferred, but not required.
• Home Remodeling experience is a plus.
• Experience in telemarketing, outbound sales, or Call Center environment, preferred but not required.

Hours are:

• Monday-Friday from 10:00 am to 6:00 pm.

Bath Planet of St. Louis & More provides an exciting and fun working environment. You can win gift cards, lunches, and days off with our incentive programs and company contests. Come and join our family!

If you meet the qualifications and you are ready for a fun and exciting working environment, please complete the online application, and answer all screening questions. If you have any questions or concerns, please feel free to contact Diane at (636) 947-0177 or by email at diane@bathplanetofstl.com.

Job Type: Full-time

Benefits:

• Paid time off

Experience level:

• No experience needed
• Under 1 year

Shift:

• 8 hour shift
• Morning shift

Supplemental pay types:

• Bonus opportunities

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Application Question(s):

• Do you have reliable transportation to work?
• Do you have computer experience?
• Are you available to work weekends and some nights?

Experience:

• Management: 1 year (Preferred)
• Microsoft Office Software: 1 year (Preferred)
• Home Remodeling Sales: 1 year (Preferred)
• Telemarketing: 1 year (Preferred)
• Customer Service Representative: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person