Call Center Manager

Overview:
We are seeking a highly motivated and experienced Call Center Manager to join our team. As the Call Center Manager, you will be responsible for overseeing the daily operations of our Call Center and ensuring that our team delivers exceptional customer service. If you have strong leadership skills, excellent communication abilities, and a passion for providing outstanding customer support, we want to hear from you.

Responsibilities:
- Manage and supervise a team of Call Center representatives
- Monitor Call Center performance metrics and analyze data to identify areas for improvement
- Develop and implement strategies to enhance customer satisfaction
- Train and coach Call Center staff on best practices for customer
- Handle escalated customer inquiries or complaints in a professional and timely manner
- Collaborate with other departments to ensure seamless operations and effective communication
- Conduct regular performance evaluations and provide feedback to team members
- Develop and implement Call Center policies and procedures to optimize efficiency

Requirements:
- Fluent in English
- Proven experience in managing a Call Center or customer service team
- Strong analytical skills with the ability to interpret data and make informed decisions
- Excellent supervisory skills with the ability to motivate and inspire a team
- Exceptional customer service skills with the ability to negotiate and resolve conflicts
- Strong leadership abilities with the capacity to effectively communicate goals and expectations
- Proficient in using Call Center software and CRM systems

We offer competitive compensation, comprehensive benefits package, and opportunities for career advancement. If you are ready to take on this exciting challenge, apply today!

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Ability to Relocate:

• Wilmington, DE: Relocate before starting work (Required)

Work Location: In person