Call Center Inbound - December Start Date.

exciting shore excursions to cruise passengers sailing on ships around the world via inbound calls, emails
and online chat.
Responsibilities:
The Basics:
? Acquire knowledge of tours and destinations to allow effective and efficient sales of tour
products.
? Interact with customers over the telephone in an extremely professional, positive,
knowledgeable, and helpful manner to maintain high customer service standards and maximize
sales.
? Possess ability to upsell on all possible orders
? Utilize proprietary booking systems to search for products, respond to inquiries, place orders,
and update existing customer information.
? Deliver excellent service in all communications with clients
? Interact with leadership when necessary to provide feedback on customers, products,
technology, and processes in order to improve overall company operations
? Work effectively in a team-oriented setting, encouraging constructive feedback and cooperating
with team members and other departments
Working hours: 9:00 AM - 6:00 PM
Skills:
Preferred, but not required:
- Fluent in Spanish and/or French
- Proficient in Microsoft Office & Google Docs Suite
- Certified Travel Consultant accreditation
- Travel/cruise agency experience
Education:
No Degree Required
Experience:
1-4 years
Qualifications:
Skills/Qualifications:
? A minimum of 3 years in a professional, high volume inbound call center
? Strong sales and service skills
? Excellent communication skills (both verbal and written)
? General knowledge of world geography, with special attention to worldwide cruise ports
? Ability to multitask at ease, while maintaining priorities.
? Possess basic data entry skills (type minimum of 30 wpm w/accuracy)
? Display consistent initiative without being prompted
? Positive and highly-motivated with the ability to adapt well to change
? Creative and critical thinking to help identify efficiency opportunities
? Self-starter with drive to meet and exceed performance metrics
? Be coachable so that improvement is always being made in all interactions
? Detail oriented
Starting on December 11th! Apply today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).