Call Center Financial Services Representative – Remote

Scott Credit Union is looking to hire a full-time Financial Services Representative (FSR) to join our amazing Call Center team! This FSR position works Monday – Saturday (Saturday rotation as scheduled), with varied hours and schedule depending on operational needs.

**Training is to be completed in the first 45-90 days of employment at our Edwardsville, IL Home Office location.
**Upon completion of training, qualifying employees are eligible to work remotely. Dress attire for training is casual.

Purpose, Mission, Vision, Values

At Scott Credit Union, we are committed to upholding our purpose, mission, vision, and values. Our Purpose guides everything we do as an organization and is supported by our actionable Mission, Vision, and Values. If our chosen purpose, mission, vision, and values resonates with you and you want to find meaning in your work, we hope you will apply to become a part of our team!

Purpose:
To be with our members through every phase of their financial journeys, providing financial solutions that support them, their families, and their communities.
Mission:
Members. Value. Community.
Vision:
Building Better Financial Futures.
Values:
Accountability - we take pride and ownership in all we do.
Diversity - we are committed to fostering a diverse, equitable, and inclusive work environment.
Growth - we encourage the professional development of our employees.
Integrity - we maintain the highest ethical standards.
Service Excellence - we are devoted to continuously "WOW"ing our members and colleagues through the 3e Promise.

Why You Should Join Our Team

Scott Credit Union is a recipient of the St. Louis Post-Dispatch Top Workplaces Award 2023, the tenth time since 2012. This year, SCU was recognized as one of the Top Workplaces for our dedication to our people-first culture. The Top Workplaces award highlights SCU’s commitment to creating a positive and supportive work environment, where employees thrive and contribute to the organization’s overall success. Our team is our #1 priority, and we are proud to offer great benefits and perks, such as 11 paid holidays, competitive paid time off (PTO), Short-Term Disability (STD) that includes maternity leave, 401k with employer match, medical, dental, vision, and other insurance options, educational reimbursement program, employee assistance programs, opportunities for career advancement, casual “dress for your day” dress code, a positive team-oriented culture, and much more! A comprehensive benefit guide with a full list of our benefits can be found on our career page, scu.org/careers/.

The Day to Day as a Call Center Financial Services Representative

The Call Center FSR is responsible for presenting and explaining a basic number of credit union products and services to members and assisting them to utilize these products and services. This person requires an ability to communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner.

A typical day will look like:

• Processing basic financial transactions for members including such functions as balance inquiries, completing transfers and payments, issuing checks.
• Responding to routine member inquiry regarding the operation of accounts, access to services, account discrepancies, adding or reducing service features on various accounts, and assisting members.
• Operating computers to accurately post transactions, access account information, balance transactions, and generally update member account transactions and information.
• Educating members and potential members on the products and services Scott Credit Union offers that may be of benefit. Makes referrals to the Loan Center, Mortgage Department or Retirement and Investment Services as needed.
• Performing such other member service functions that might be needed from time to time and assists others to complete tasks and work assignments.
• Performs such other duties as may be assigned by Team Leads or Manager.

Are You a Good Fit?

Ask yourself the below questions to help determine if this job is the right fit for you.

• Do you enjoy engaging with people and providing exceptional customer service?
• Are you detail-oriented and like working with numbers?
• Do you thrive in a fast-paced environment?
• Are you a positive person who enjoys working as part of a team?
• Do you enjoy working in a diverse environment with diverse members?
• Do you take pride and ownership in all that you do?
• Are you looking for a job where you can develop professionally?

If you answered yes to these questions, we hope you apply!

To Be Considered, You’ll Need:

• High School Diploma or equivalent.
• Six months of Call Center experience OR Six months of financial institution experience.
• Personal computer experience, including Microsoft Office products.

• The typical pay range for this role is: $17.00 - $22.00 hourly

Are You Ready to Join Our Team?

If this sounds like the right opportunity for you, we hope you apply today! If selected as a candidate, next steps may include a phone interview to go over the basics and/or a virtual interview to learn more about your experiences and qualifications.

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