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Form of work
SalaryJob Description:
- This is a role where the Customer Care Specialist I primarily handles the processing of new dealer onboarding and Dealer Information Owner (administrator) reactivations within the Dealertrack.com platform. There is a possibility this individual may assist with setting up third party credit bureau providers within dealer accounts, while following all security and compliance regulations.
- Handle applicable incoming cases in Salesforce (SFX) and email correspondences regarding potential new dealer enrollmentsor reactivations of existing dealerships on the DealerTrack platform, while following all security and compliance regulations for conducting the enrollment and reactivation process.
- Handle incoming callsrelated to but not limited to enrollments and/or reactivations – while alsobeing flexible and accountable to handle business as usual items.
- Facilitate the enrollment& reactivation process with each dealership and follow up to ensure all required documentation has been received, validated and processed.
- Facilitate the user creation process with the dealership information owner(s) and provide on demand training for newly enrolled dealerships for the Dealertrack platform specific to the credit application process and basic navigation of site.
- Potentially assist with setting up third party credit bureau providers to allow dealers to pull credit bureaus within the Dealertrack platform.
- Adhere to all applicable Service Level Agreements to ensure standards are being upheld to the utmost regard.
Job Requirements:
- Required Education, Experience, Knowledge and skills
- Highly motivated individual.
- Ability to manage deadlines, organize and prioritize work independently.
- Thrives in a team environment.
- Strong organizational skills and ability to multi-task.
- Sharp problem-solving skills.
- Excellent verbal and written communication skills.
- Minimum of 2-yearexperience within a Call Center or Customer Service-related field.
- Bachelor's degree preferred and/or equivalent related job experience.
- Bilingual is a plus.
- Salesforce CRM knowledge is a plus.
- Auto industry knowledge or experience is a plus.
Job Types: Full-time, Contract
Pay: From $20.00 per hour
Schedule:
- 8 hour shift
Experience:
- Salesforce: 1 year (Preferred)
- Automotive Industry: 1 year (Preferred)
Work Location: Remote
