Call Center Associate I - Igt

Skills for Rhode Island’s Future is recruiting candidates for IGT. Please read more about Skills for Rhode Island’s Future at the end of this job description.

COMPANY NAME: IGT
JOB TITLE:Call Center Associate I-RI (Remote)
LOCATION: Remote
HOURS: Full-Time,1st & 2nd Shift

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees.

Key Responsibilities:

• Answer inbound phone calls from lottery retailers across multiple jurisdictions regarding lottery equipment issues, supply requests, card activation, PIN replacement/reset, coupon conversion, lost and stolen cards and game information
• Connect with internal departments to resolve customers issue by conferencing or transferring calls as appropriate
• Answers calls from retailers to provide prompt, accurate service including downloads, supply requests, dispatch requests, troubleshooting and problem escalation.
• Answers calls from retailers to provide prompt, accurate service including downloads, supply requests, dispatch requests, troubleshooting and problem escalation.
• Diagnose and troubleshoot problems and take appropriate action
• Diagnose and troubleshoot problems and take appropriate action.
• Promote and enhance excellent customer relations.

This position will be a work from home(remote) position. You will be required to have a high speed internet connection with a hard wired connection into your router. This service is paid by the employee. A safe and quiet place to work using company provided equipment is also required.
Successful candidates will have:

• High School diploma or equivalent
• One year of customer service experience within a Call Center or comparable industry preferred
• Ability to operate a computer and navigate through functions, basic data entry skills, solid oral and written communication skills, strong customer service skills
• Candidates must live in Rhode Island
• 24 hours per day x 365 day per year Call Center, weekends and holidays required

For more information and a full job description, please visit Skills for Rhode Island’s Future website at www.skillsforri.com/jobs. Skills will screen applicants interested in this position Skills for Rhode Island’s Future and IGT will make the final hiring decisions.

WHY APPLY THROUGH SKILLS FOR RHODE ISLAND’S FUTURE

Our mission is focused on supporting unemployed and underemployed job seekers. Our goal is to get you back to work. Skills for Rhode Island’s Future’s team will guide and provide you with support throughout the hiring process. Skills for Rhode Island’s Future has agreements with employers to recruit talent like you, making us a resource to get the unemployed and underemployed job seeker back to work.