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SalaryNoritz has been an innovator in the water heater industry for over 60 years. We introduced the first modern, electronically controlled tankless water heater in 1981 and remain the leader in energy savings and superior hot water delivery today.
Noritz is hiring a Customer Care Agent to work remotely in our Customer Care department. The ideal candidate for this position is someone with excellent technical troubleshooting skills and great customer service skills, who can work independently and on a team. The Customer Care Agent is responsible for troubleshooting the Company’s products and diagnosing the customer's needs, researching and recommending steps to resolutions while entering and maintaining customer and product data on our databases.
Work Schedule: Monday - Friday 9:00 am-6:00 pm PST or Monday-Friday 8:00 am-5:00 pm PST. May be asked to worked on occasional Saturdays and/or holidays.
Essential Duties:
- Answers inbound phone calls regarding technical troubleshooting, warranty, and general information.
- Expedites resolution by processing warranty parts or coordinating and guiding service as needed.
- Records all phone calls in the CRM database while continually updating CRM records with accurate information.
- Respond to callbacks, email, and chat inquiries
- Maintains good communication with supervisors, colleagues, and customers
- Any or all duties assigned by management
Competencies:
- Customer-focused - Putting our customers' satisfaction first; maintaining effective customer relations and service programs
- Resourceful - Researching and finding solutions to issues
- Innovative-Thinks creatively and "outside the box" to create unique and new ideas for improved processes, procedures, or product improvements.
- Strong Customer Service skills - Strong written and oral communication. Ability to interact with customers from problem to resolution.
- Ability to multitask
Qualifications:
- High School Diploma or general education degree (G.E.D.)
- At least 1 year of customer service experience and/or phone support-related experience
- Spanish bilingual in a PLUS
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed
Application Question(s):
- What is your minimum salary requirement?
Experience:
- technical Call Center: 1 year (Required)
Work Location: Remote
